Forum Discussion

Orangefeet's avatar
29 days ago
Solved

Video Doorbell not getting event notification on Roku Premier

I am having same issue with Roku Premier streaming device. I have followed steps above and do not receive notification on the TV the Roku Premier is connected to. 

  • Hello Orangefeet​

    We noticed you're not receiving notifications on your Roku Premier from your Video Doorbell. We'd like to take a closer look at it.

    Is this happening only on this device, or on your other Roku Smart Home devices too? And are you receiving notifications on your phone through the Roku Smart Home app? What are the troubleshooting steps that you tried?

    In the meantime, we suggest you try these:

    1. System restart your Roku TV
    2. Make sure the Roku Camera app is up to date
    3. Uninstall and reinstall the app


    Let us know how it goes!

    Roku Community Team

1 Reply

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator

    Hello Orangefeet​

    We noticed you're not receiving notifications on your Roku Premier from your Video Doorbell. We'd like to take a closer look at it.

    Is this happening only on this device, or on your other Roku Smart Home devices too? And are you receiving notifications on your phone through the Roku Smart Home app? What are the troubleshooting steps that you tried?

    In the meantime, we suggest you try these:

    1. System restart your Roku TV
    2. Make sure the Roku Camera app is up to date
    3. Uninstall and reinstall the app


    Let us know how it goes!

    Roku Community Team