Forum Discussion

Bosco21's avatar
Bosco21
Binge Watcher
17 days ago

Smart home app does not play motion from SD

I have a CS1000X monitoring camera. During the free trial period I could play the captured recordings in motion. When the free trial ended the app only shows  captured still images and will not play motion on captures. I have no intention of paying the monthly monitoring fee. When I remove the SD card from the camera and plug it into my computer, I can play the entire scene from beginning to end in motion but the scene can only be viewed as a single stop action frame when it is plugged into the camera and I use the app. Am I doing something wrong or is Roku pulling a sleazy move here?

smart home events

3 Replies

  • Bosco21's avatar
    Bosco21
    Binge Watcher
    17 days ago

    Well at least I'm not doing anything wrong. I do think Roku has drawn the paywall line in the wrong place though. People should be able to see what is on their SD by using the app rather than having to remove the SD. The single frame images on the app are mostly useless for determining what is on file and whether or not to remove the SD for a closer look. I think it makes Roku look sleazy for providing so little utility for the basic camera purchase price.

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      16 days ago

      Thank you for your response, Bosco21​.

      We appreciate your input, and no worries, we'll let our team know about this. In the meantime, your patience would be appreciated as we work to improve our Roku Smart Home app features.

      Thanks!
      Roku Community Team

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    17 days ago

    Hey, Bosco21​

    We understand that you only get an image from your event recordings on your Roku Smart Home app after the free trial ends. Please note that this is by design.

    Without a subscription, a recorded event is stored as a single image, but you can also choose to back up a video recording to a micro SD card, just like you did. To view an event recording backed up on a micro SD card, you must remove the card and connect it to your computer.

    To learn more about event recordings, click here.

    We hope this helps.

    Roku Community Team.