Account, payments & subscriptions

[Ltid93]

Anybody know how to get my paramount+ back working. Says I need to update my payment method which I’ve done but Roku won’t recognize my new card and I also have no subscriptions showing on my Roku account. I’ve also signed up for my Hulu,Disney,and paramount through Hulu now and it still won’t work. 

[RokuReynan-L]

Hi, @Ltid93.

Greetings from the Roku Community!

We appreciate you reaching us about having an issue updating your payment method. We'd like to know more about this. 

May we know where are you located? Also, is there any error message when trying to update your payment method?

We'll wait for your response.

Thanks,
Reynan

[Ltid93]

No error messages. The only error message I get is when I try and log not my paramount subscription. 

[RokuReynan-L]

Hi, @Ltid93.

Thanks for getting back to us! 

We appreciate you providing us with this information. In this case, you may need to check the email address associated with your streaming device if it is linked to your Roku account. To check, go to Home > Settings > System > About.

If you're still having the same issue, you may contact our Account and Billing team for further assistance. Visit our Roku Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.

We hope this will be sorted out soon.

Thanks,
Reynan