Account, payments & subscriptions

[Gquestion]

Just renewed BeachBody Yoga. 

I see this the tile on my home screen and when i click the tile it says that i need to subscribe.  Roku and my Credit Card both say that indeed i did pay subscription.   We have one Roku account.  On one TV one Yoga session does play... Just one from hundreds.  on the other TV nothing.  Typically the screen freezes at the the point of asking for us to subscribe.  Tried unplugging the Roku Devices no luck. 

[RokuReynan-L]

Hi, @Gquestion.

Welcome to the Roku Community!

We understand that you're having an issue with your account's subscription. We're here to help. 

Have you tried checking the email address associated with your streaming device? To check, go to Home > Settings > System > About.

Furthermore, you may visit this support article on how to sign in to apps on your Roku device

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Thanks,
Reynan