@Kandrawest wrote:
Hello how do I get a refund
Refund for what? First, Roku normally will not refund a subscription that is cancelled. Next, what is the service? Are you subscribed through Roku? Look on your Roku user account web page. It will list any subscription(s) you have through Roku, and you can manage your subscriptions there. If there's no subscriptions listed on your user account, then you are not being billed by Roku. If you have subscribed directly with a service, you must deal with them about your subscription.
Now, if you have no subscription through Roku, but you are getting charges that are labeled as Roku, then you are being scammed. Roku cannot assist if that is the case, and you need to contact your credit card provider and let them know someone is billing you fraudulently.
Dan
Roku Community Streaming Expert
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