When a customer inputs credit card information, ALL fields should be pulled from that entry ONLY.
Instead, Roku seems to be pulling their name field from the Account Name.
Stupid much?
Just try to notify Roku how they shot themselves in the foot. Go ahead. You'll be transported to Jeetland filled with the clueless - and totally incapable of notifying their stateside masters of the mistake.
Once believed Roku was competent. Imagine that.