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Deight316
Newbie

How to contact Roku Support?

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What is Roku support phone number

5 Solutions

Accepted Solutions

Re: How to contact Roku Support?

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To contact Roku Support for assistance with any issues related to your Roku device or service, you have several options. Here’s a detailed guide on how to reach Roku Support:

1. Visit the Roku Support Website

The Roku Support website offers a comprehensive set of resources, including FAQs, troubleshooting guides, and articles. Here’s how to navigate it:

  1. Go to the Roku Support Page:

  2. Search for Your Issue:

    • Use the search bar at the top of the page to type in keywords related to your issue.
    • Browse through the suggested articles and guides to find a solution.

2. Roku Community Forum

The Roku Community is a place where users can ask questions and share solutions.

  1. Visit the Roku Community:

  2. Browse or Search for Topics:

    • Look through the categories or use the search function to find topics related to your issue.
  3. Post a Question:

    • If you cannot find a solution, you can post your question in the appropriate category.

3. Contact Roku Customer Support

If you need direct assistance from Roku’s customer support team, follow these steps:

  1. Access the Contact Page:

  2. Select Your Issue:

    • Choose the type of issue you are experiencing (e.g., device issues, account and billing, etc.).
  3. Follow the Prompts:

    • The website will guide you through a series of prompts to help narrow down your issue and provide relevant solutions.
  4. Request Assistance:

    • If the provided solutions do not resolve your issue, you can request to contact a support agent.
    • This might include options like chat support or scheduling a call.

4. Social Media

Roku also provides support through its social media channels.

  1. Twitter:

  2. Facebook:

5. Phone Support

In some regions, Roku offers phone support for specific issues like billing or account problems. The phone numbers may vary based on your location and the nature of your issue.

  1. Find the Phone Number:
    • Visit the Roku Contact Support page and follow the prompts to see if phone support is available for your issue.

6. Email Support

For non-urgent issues, you might prefer to contact Roku via email.

  1. Submit a Support Ticket:

7. Roku Mobile App

If you have the Roku mobile app installed on your smartphone, you can access support through the app.

  1. Open the Roku App:

    • Launch the Roku app on your mobile device.
  2. Access Help:

    • Navigate to the settings or help section within the app to find support options.

By using these methods, you should be able to get the help you need from Roku Support to resolve any issues you’re experiencing with your Roku device or account.

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RokuReynan-L
Community Moderator
Community Moderator

Re: How to contact Roku Support?

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Hi, @Deight316 and @Amynowackrothfu.

Greetings from the Roku Community!

We understand that you wanted to talk to our support. No worries, we're here to help.

To talk to a live representative, visit our Roku Support page and select a category. Then, you'll have an option to call or chat with us.

Hope this helps!

Regards,
Reynan

Reynan L.
Roku Community Moderator

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RokuReynan-L
Community Moderator
Community Moderator

Re: unable to cancel Peacock account

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Hi, @meythaler.

Welcome to the Roku Community!

We thank you for bringing this to us. We'd be happy to assist you in canceling your subscription.

Have you tried checking the email address associated with your streaming device? This is to ensure that you use the same email address when signing in to the website. To check, go to Home > Settings > System > About.

Here are the steps to cancel a subscription:

  1. Sign in to my.roku.com
  2. Go to My Subscriptions.
  3. Under Active subscriptions, select the subscription you want to cancel.
  4. Select Manage subscription and then select Turn off auto-renew
    Turning off auto-renew means you've canceled your subscription and you will not be billed for it in the future.

You may also cancel the subscription through your streaming device, visit this support article on how to turn off auto-renew and cancel a subscription

We hope you'll find this information helpful. Let us know if you still have any questions.

Regards,
Reynan

Reynan L.
Roku Community Moderator

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RokuReynan-L
Community Moderator
Community Moderator

Re: How to contact Roku Support?

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Hi, @Marcie7468.

Welcome and thank you for posting here in the Roku Community!

We see that you're having an issue accessing your subscription. We'd like to know more about this.

Where are you accessing the channel? Is it through the Roku channel or via the standalone app? 

Please be aware that subscriptions purchased on the Channel Store use your Roku account's email and password or the email and password of a separate account managed directly with the channel provider. If you had an account with your provider prior to purchasing your Roku device, the username and password associated with your subscription are managed directly with your channel provider.

To contact our representative, you may contact our Account and Billing team for further assistance. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.

Furthermore, you may visit this support article on how to sign in to watch movies and TV shows

We'll wait for your response.

Regards,
Reynan

Reynan L.
Roku Community Moderator

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RokuReynan-L
Community Moderator
Community Moderator

Re: How to contact Roku Support?

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Hi, @John3-16.

Greetings from the Roku Community!

We appreciate you reaching us about being charged even it's already canceled.

Make sure that the subscription is already canceled to avoid any future charges on your account.

Here's how:

  1. Sign in to my.roku.com
  2. Go to My subscriptions
  3. Under Active subscriptions, select the subscription you want to cancel.
  4. Select Manage subscription and then select Turn off auto-renew
    Turning off auto-renew means you've canceled your subscription and you will not be billed for it in the future.

Note: If “Roku,” “Roku for,” or "The Roku Channel" is not referenced, it’s not a charge from Roku. For more information about a charge that didn’t come from Roku, contact your bank or card issuer.

Furthermore, you may visit this support article on how to turn off auto-renew and cancel a subscription

Hope this helps!

Regards,
Reynan

Reynan L.
Roku Community Moderator

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80 REPLIES 80
atc98092
Community Streaming Expert

Re: How to contact Roku Support?

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Roku has no telephone support. If you do a web search and find a number claiming to be Roku support, do NOT call it. They will be scammers trying to get control of your account, and/or steal your credit card information. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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jalainia
Newbie

Re: How to contact Roku Support?

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My husband passed 3years ago and I had to finally purchase new one. I need to switch it over to me. How?

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atc98092
Community Streaming Expert

Re: How to contact Roku Support?

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@jalainia Roku accounts cannot be transferred. You would need to create a new account using a different email address and then do a factory reset on your Roku to join it to the new account.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
0 Kudos

Re: How to contact Roku Support?

Jump to solution

To contact Roku Support for assistance with any issues related to your Roku device or service, you have several options. Here’s a detailed guide on how to reach Roku Support:

1. Visit the Roku Support Website

The Roku Support website offers a comprehensive set of resources, including FAQs, troubleshooting guides, and articles. Here’s how to navigate it:

  1. Go to the Roku Support Page:

  2. Search for Your Issue:

    • Use the search bar at the top of the page to type in keywords related to your issue.
    • Browse through the suggested articles and guides to find a solution.

2. Roku Community Forum

The Roku Community is a place where users can ask questions and share solutions.

  1. Visit the Roku Community:

  2. Browse or Search for Topics:

    • Look through the categories or use the search function to find topics related to your issue.
  3. Post a Question:

    • If you cannot find a solution, you can post your question in the appropriate category.

3. Contact Roku Customer Support

If you need direct assistance from Roku’s customer support team, follow these steps:

  1. Access the Contact Page:

  2. Select Your Issue:

    • Choose the type of issue you are experiencing (e.g., device issues, account and billing, etc.).
  3. Follow the Prompts:

    • The website will guide you through a series of prompts to help narrow down your issue and provide relevant solutions.
  4. Request Assistance:

    • If the provided solutions do not resolve your issue, you can request to contact a support agent.
    • This might include options like chat support or scheduling a call.

4. Social Media

Roku also provides support through its social media channels.

  1. Twitter:

  2. Facebook:

5. Phone Support

In some regions, Roku offers phone support for specific issues like billing or account problems. The phone numbers may vary based on your location and the nature of your issue.

  1. Find the Phone Number:
    • Visit the Roku Contact Support page and follow the prompts to see if phone support is available for your issue.

6. Email Support

For non-urgent issues, you might prefer to contact Roku via email.

  1. Submit a Support Ticket:

7. Roku Mobile App

If you have the Roku mobile app installed on your smartphone, you can access support through the app.

  1. Open the Roku App:

    • Launch the Roku app on your mobile device.
  2. Access Help:

    • Navigate to the settings or help section within the app to find support options.

By using these methods, you should be able to get the help you need from Roku Support to resolve any issues you’re experiencing with your Roku device or account.

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Lisa271
Newbie

Re: How to contact Roku Support?

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accidentally lost my chat!

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Lisa271
Newbie

Re: How to contact Roku Support?

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i;ve been billed 6.35 for months, yet my account shows no payments or subscriptions!
Lisa Sayers

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atc98092
Community Streaming Expert

Re: How to contact Roku Support?

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Lisa, please edit your post and remove your phone number. It's extremely dangerous to place personal information (name, phone number, email address) in a public forum. Scammers will find that and target you.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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Re: How to contact Roku Support?

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I am trying to contact someone to cancel a subscription that I accidentally made today, May 29, 2024 for Fox Nation.

 

I do not want that subscription, but at this time I still can not get to a site to cancel the trail subscription.

 

 

atc98092
Community Streaming Expert

Re: How to contact Roku Support?

Jump to solution

Subscriptions made through Roku can be managed by logging into your Roku user account (https://my.roku.com). 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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