Account, payments & subscriptions

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Deight316
Newbie

How to contact Roku Support?

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What is Roku support phone number

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RokuMaryEF
Community Moderator
Community Moderator

Re: How to contact Roku Support?

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Hey everyone,

If you're seeing a charge on your account that you don't recognize, here are some things to check:

  • Review your subscriptions: Log in to your Roku account at my.roku.com/subscriptions and check for any active subscriptions.
  • Check for free trials: Make sure no free trials have automatically converted to paid subscriptions.
  • Confirm the charge is from Roku: Roku charges will appear on your billing statement as "Roku," "Roku for <app/provider>," or "The Roku Channel."

For further assistance:

For device issues:

Best,

The Roku Community Team

Mary E.
Roku Community Moderator

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51 REPLIES 51
atc98092
Community Streaming Expert

Re: How to contact Roku Support?

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Roku has no telephone support. If you do a web search and find a number claiming to be Roku support, do NOT call it. They will be scammers trying to get control of your account, and/or steal your credit card information. 

Dan

Roku Community Streaming Expert

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I am not a Roku employee, just another user.
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jalainia
Newbie

Re: How to contact Roku Support?

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My husband passed 3years ago and I had to finally purchase new one. I need to switch it over to me. How?

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atc98092
Community Streaming Expert

Re: How to contact Roku Support?

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@jalainia Roku accounts cannot be transferred. You would need to create a new account using a different email address and then do a factory reset on your Roku to join it to the new account.

Dan

Roku Community Streaming Expert

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Lisa271
Newbie

Re: How to contact Roku Support?

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accidentally lost my chat!

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Lisa271
Newbie

Re: How to contact Roku Support?

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i;ve been billed 6.35 for months, yet my account shows no payments or subscriptions!
Lisa Sayers

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atc98092
Community Streaming Expert

Re: How to contact Roku Support?

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Lisa, please edit your post and remove your phone number. It's extremely dangerous to place personal information (name, phone number, email address) in a public forum. Scammers will find that and target you.

Dan

Roku Community Streaming Expert

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If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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Re: How to contact Roku Support?

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I am trying to contact someone to cancel a subscription that I accidentally made today, May 29, 2024 for Fox Nation.

 

I do not want that subscription, but at this time I still can not get to a site to cancel the trail subscription.

 

 

atc98092
Community Streaming Expert

Re: How to contact Roku Support?

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Subscriptions made through Roku can be managed by logging into your Roku user account (https://my.roku.com). 

Dan

Roku Community Streaming Expert

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I am not a Roku employee, just another user.
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Matthew-01
Newbie

Re: How to contact Roku Support?

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I have paid for Paramount for June but I can't sign on.

Thanks Judy Jones

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