Account, payments & subscriptions

[Deight316]

What is Roku support phone number

[atc98092]

Roku has no telephone support. If you do a web search and find a number claiming to be Roku support, do NOT call it. They will be scammers trying to get control of your account, and/or steal your credit card information. 

[jalainia]

My husband passed 3years ago and I had to finally purchase new one. I need to switch it over to me. How?

[atc98092]

@jalainia Roku accounts cannot be transferred. You would need to create a new account using a different email address and then do a factory reset on your Roku to join it to the new account.

[gabrieljohn · Accepted solution]

To contact Roku Support for assistance with any issues related to your Roku device or service, you have several options. Here’s a detailed guide on how to reach Roku Support:

1. Visit the Roku Support Website

The Roku Support website offers a comprehensive set of resources, including FAQs, troubleshooting guides, and articles. Here’s how to navigate it:

1. Go to the Roku Support Page:

   • Open your web browser and go to Roku Support.

2. Search for Your Issue:

   • Use the search bar at the top of the page to type in keywords related to your issue.
   • Browse through the suggested articles and guides to find a solution.

2. Roku Community Forum

The Roku Community is a place where users can ask questions and share solutions.

1. Visit the Roku Community:

   • Go to Roku Community.

2. Browse or Search for Topics:

   • Look through the categories or use the search function to find topics related to your issue.

3. Post a Question:

   • If you cannot find a solution, you can post your question in the appropriate category.

3. Contact Roku Customer Support

If you need direct assistance from Roku’s customer support team, follow these steps:

1. Access the Contact Page:

   • Go to Roku Contact Support.

2. Select Your Issue:

   • Choose the type of issue you are experiencing (e.g., device issues, account and billing, etc.).

3. Follow the Prompts:

   • The website will guide you through a series of prompts to help narrow down your issue and provide relevant solutions.

4. Request Assistance:

   • If the provided solutions do not resolve your issue, you can request to contact a support agent.
   • This might include options like chat support or scheduling a call.

4. Social Media

Roku also provides support through its social media channels.

1. Twitter:

   • Visit Roku Support on Twitter and send a direct message or tweet your issue.

2. Facebook:

   • Visit Roku Support on Facebook and send a message detailing your problem.

5. Phone Support

In some regions, Roku offers phone support for specific issues like billing or account problems. The phone numbers may vary based on your location and the nature of your issue.

1. Find the Phone Number:
   • Visit the Roku Contact Support page and follow the prompts to see if phone support is available for your issue.

6. Email Support

For non-urgent issues, you might prefer to contact Roku via email.

1. Submit a Support Ticket:
   • Go to Roku Contact Support and follow the instructions to submit a support ticket via email.

7. Roku Mobile App

If you have the Roku mobile app installed on your smartphone, you can access support through the app.

1. Open the Roku App:

   • Launch the Roku app on your mobile device.

2. Access Help:

   • Navigate to the settings or help section within the app to find support options.

By using these methods, you should be able to get the help you need from Roku Support to resolve any issues you’re experiencing with your Roku device or account.

[Lisa271]

accidentally lost my chat!

[Lisa271]

i;ve been billed 6.35 for months, yet my account shows no payments or subscriptions!
Lisa Sayers

[atc98092]

Lisa, please edit your post and remove your phone number. It's extremely dangerous to place personal information (name, phone number, email address) in a public forum. Scammers will find that and target you.

[jaxchinadoll]

I am trying to contact someone to cancel a subscription that I accidentally made today, May 29, 2024 for Fox Nation.

I do not want that subscription, but at this time I still can not get to a site to cancel the trail subscription.

[atc98092]

Subscriptions made through Roku can be managed by logging into your Roku user account (https://my.roku.com).