Hi, @meythaler.
Welcome to the Roku Community!
We thank you for bringing this to us. We'd be happy to assist you in canceling your subscription.
Have you tried checking the email address associated with your streaming device? This is to ensure that you use the same email address when signing in to the website. To check, go to Home > Settings > System > About.
Here are the steps to cancel a subscription:
- Sign in to my.roku.com
- Go to My Subscriptions.
- Under Active subscriptions, select the subscription you want to cancel.
- Select Manage subscription and then select Turn off auto-renew.
Turning off auto-renew means you've canceled your subscription and you will not be billed for it in the future.
You may also cancel the subscription through your streaming device, visit this support article on how to turn off auto-renew and cancel a subscription
We hope you'll find this information helpful. Let us know if you still have any questions.
Regards,
Reynan
Reynan L.
Roku Community Moderator
