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Easy23
Reel Rookie

double charging by Roku for MAX

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Tonight I attempted to watch a show on MAX only to find out hours later that the show is no longer available on MAX.  It was deleted without any explanation.

So, I called up the show and found it on Roku.  Great, I clicked, and it took me to a subscription page for MAX, mind you I already have an annual account with Max.  So, it appears that if I want to watch my show, I need to subscribe to Roku to watch the program on MAX which DOES NOT CARRY THE SHOW ANY LONGER.

How screwed up are these people?  Does Roku not know that MAX does not carry the program any longer, or are they trying to suck money out of unsuspecting customers by making them subscribe through them for a show they can NEVER watch...

Maybe it's time to move on to Prime, this circle jerk is a joke.

 

 

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RokuHaz-M
Community Moderator
Community Moderator

Re: double charging by Roku for MAX

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Thank you for keeping us posted, @Easy23

To ensure that the particular show you are asking about is indeed visible on MAX through The Roku Channel, I highly suggest contacting MAX support for more detailed assistance. They can provide the most accurate information regarding availability and any related queries. You can get in touch with them by visiting the MAX Support.

Let me know if there's something else. I hope this helps. 😉

The Roku Community Team

Haz M.
Roku Community Moderator

View solution in original post

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4 REPLIES 4
RokuHaz-M
Community Moderator
Community Moderator

Re: double charging by Roku for MAX

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Hi @Easy23

Thank you for sharing your sentiments with the Roku Community!

We are pleased to inform you that you can use your existing MAX subscription on your Roku TV and devices by simply logging in to your account using your MAX credentials. To help you sign in, you can visit Max Support

Hope this helps! 

Thanks,

The Roku Community Team

Haz M.
Roku Community Moderator
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Easy23
Reel Rookie

Re: double charging by Roku for MAX

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Thanks, 

Maybe I'm not understanding.  The message suggest I log into my "ROKU TV" account.  I don't have a ROKU TV, it is an LG.  Secondly, I went to the Web, Roku Sign-in and entered my MAX credentials and it failed.

Certainly, I am doing something wrong, or I have the wrong device, but the messages said "...and devices".

I also went to the TV, clicked on ROKU, checked all of the settings and other features and could not find a place to enter my ID or Password.

HELP!

 

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renojim
Community Streaming Expert

Re: double charging by Roku for MAX

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@Easy23, are you trying to use "The Roku Channel" app on your LG TV?  You don't have any Roku device whatsoever?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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RokuHaz-M
Community Moderator
Community Moderator

Re: double charging by Roku for MAX

Jump to solution

Thank you for keeping us posted, @Easy23

To ensure that the particular show you are asking about is indeed visible on MAX through The Roku Channel, I highly suggest contacting MAX support for more detailed assistance. They can provide the most accurate information regarding availability and any related queries. You can get in touch with them by visiting the MAX Support.

Let me know if there's something else. I hope this helps. 😉

The Roku Community Team

Haz M.
Roku Community Moderator
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