Account, payments & subscriptions

[cory8489]

I want to make sure i am not going to be billed for Max. but i have Boomerang and want to watch it.

[cory8489]

I'm getting no help

[atc98092]

Roku only bills for subscriptions made through them. You can see if you have any Roku subscriptions on your Roku user web page (https://my.roku.com). If there's no subscriptions listed there, you will not get a charge from Roku. 

[Mrspallen]

I updated my payment for my STARZ account, and it's not allowing me to resubscribe, can you help me please

[RokuReynan-L]

Hi, @Mrspallen.

Welcome to the Roku Community!

We appreciate you reaching out about having an issue resubscribing to your subscription. We're here to help.

Here are the steps to resubscribe:

1. Sign in to my.roku.com 
2. Go to My Subscriptions.
3. Select Inactive Subscription
4. Select Resubscribe on the channel you wish to resubscribe.

You may also look for the app in the Streaming store or on The Roku Channel, select Subscribe, then follow the instructions.

Furthermore, you may follow this support article on how to resubscribe if a subscription didn't renew

Hope this helps!

Regards,
Reynan

[meythaler]

I signed up for Peacock about six weeks ago to watch the Packers game.  That's all I wanted and I was willing to pay for a month..  I don't want it anymore but I can't cancel.  My credit card says it is billed by Roku, but my Roku account says I have no active subscriptions.  I am livid at the time I have spent on this and having to pay more than one month.  

Can you help me?

[RokuReynan-L · Accepted solution]

Hi, @meythaler.

Welcome to the Roku Community!

We thank you for bringing this to us. We'd be happy to assist you in canceling your subscription.

Have you tried checking the email address associated with your streaming device? This is to ensure that you use the same email address when signing in to the website. To check, go to Home > Settings > System > About.

Here are the steps to cancel a subscription:

1. Sign in to my.roku.com 
2. Go to My Subscriptions.
3. Under Active subscriptions, select the subscription you want to cancel.
4. Select Manage subscription and then select Turn off auto-renew. 
   Turning off auto-renew means you've canceled your subscription and you will not be billed for it in the future.

You may also cancel the subscription through your streaming device, visit this support article on how to turn off auto-renew and cancel a subscription

We hope you'll find this information helpful. Let us know if you still have any questions.

Regards,
Reynan

[christina60]

I am trying to stop CBS account through ruko

[Kandrawest]

Hello how do I get a refund 

[Kandrawest]

How do I get my refund