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kjohnson28
Newbie

Roku streaming trial promos being billed early

hello, I am writing to lodge a complaint against Roku for billing me 8 to 9 days early for trials to Paramount+ and STARZ. I signed up for your 2 month trial for these services at $.99 and $2.99 respectively on 11/30/24. I was billed on 1/21/25 instead of 1/30/25 for these services. So, because you guys billed me earlier than I was expecting, I had to call and get a refund, and now I am jipped out of 9 days of using these services. Any other streamers (Hulu, Peacock, AppleTV+, Disney) do not mislead their customers this way. If I sign up for a 30, 60, 90 day trial that it what I get, and they communicate when I can cancel to not be charged when the trial is over ( usually 24 hours before the end of the trial). So for example, if I sign up for the service on 1/30/25, I know I have until the end of the following month approximately to cancel before being billed. Roku is the only provider that I have used that sets some arbitrary billing cycle that ends up auto charging me early for my trial, which ends up jipping me out of several days to over a week of what I signed up for. This is unfair and needs to be fixed or better communicated to your customers. if I sign up for a 30 day trial, I expect to get my full 30 days before being charged, and not some arbitrary shortened amount of time you’re gonna bill me before I am expecting to get billed.

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RokuRhea-V
Community Moderator
Community Moderator

Re: Roku streaming trial promos being billed early

Hi @kjohnson28

Thank you for joining the Roku Community!

We acknowledge your complaint about being billed earlier than the expected date on Roku subscriptions. To expedite this concern, please get in touch with our Account and Billing team. Visit our Support page, select "Account, Payments, and Subscriptions," and choose to call or chat with us. They will be able to assist you further.

Thanks,
The Roku Community Team

Rhea V.
Roku Community Moderator
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