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Bigmamma
Reel Rookie

Purchased peacock on Roku and it has somebody else email, no clue whose me it is

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I just recently got peacock through Roku and it didn’t ask me for anything beside my card info, after I paid for the subscription I automatically got into the app and it has somebody’s else’s gmail. Doesn’t look familiar, also I just got this tv so I’m confused. I don’t even know how to cancel without it sending it to the email, the random persons email. Only got a confirmation from my bank app. 

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renojim
Community Streaming Expert

Re: Purchased peacock on Roku and it has somebody else email, no clue whose me it is

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@Bigmamma, whose email is displayed under Settings->System->About?  Is it yours or someone else's?

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JWS9518
Streaming Star

Re: Purchased peacock on Roku and it has somebody else email, no clue whose me it is

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Try logging out of the Peacock app and then log back in with the email you signed up for the subscription with.

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renojim
Community Streaming Expert

Re: Purchased peacock on Roku and it has somebody else email, no clue whose me it is

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@Bigmamma, whose email is displayed under Settings->System->About?  Is it yours or someone else's?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Bigmamma
Reel Rookie

Re: Purchased peacock on Roku and it has somebody else email, no clue whose me it is

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In my setting on ruko it’s mine email but on the app it’s somebody else’s, I can’t log out cause I don’t know the info to get back in 

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Bigmamma
Reel Rookie

Re: Purchased peacock on Roku and it has somebody else email, no clue whose me it is

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I never put an email in, all it asked was payment info then after I paid it took it straight to the app 

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makaiguy
Community Streaming Expert

Re: Purchased peacock on Roku and it has somebody else email, no clue whose me it is

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Since you subscribed through Roku, try accessing Peacock in THE ROKU CHANNEL.  It knows your Roku credentials and should let you in without having to log in.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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