Account, payments & subscriptions

[michael23]

I purchased nfl thru Roku and now I cannot cancel thru Roku. Roku does not show the subscription although it is on nfl app thru Roku. NFL app thru Roku does not give option to cancel, nfl website says purchased thru Roku, and Roku website does not show an nfl subscription. How do I cancel?

[HDMIGuy]

@michael23 Is it possible you have more than Roku account using different emails?  When you are on the NFL website that says purchased thru Roku does it provide a link to your Roku account?

[RokuRhea-V · Accepted solution]

Welcome to the Roku community! @michael23 

It looks like you're having difficulty canceling your NFL subscriptions. I'm here to assist you.
You may refer to these steps:  

1. Press the Home button on your Roku remote,
2. Highlight the subscription app, press the Star button, and select Manage subscription. Choose Turn off auto-renew to cancel; your subscription will remain active until the billing cycle ends.
   

If your subscriptions aren't visible on Roku, the channel provider is billing you directly. Contact them for subscription issues. For cancellation details, check Roku's support FAQ. Let us know if you have any additional questions.

Thanks,

The Roku Community Team