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willylee's avatar
willylee
Reel Rookie
2 years ago

Roku Streambar stuck in a recovery mode

My Roku Streambar is stuck in Recovery Mode.

It has been working well for two years, same connections, same wifi. I noticed the front LED was glowing orange, so I turned on the TV to find that it was in Recovery Mode.

Selected English, WiFi connection, added password. It downloads an update and restarts. Then you see a "don't unplug while we update." Then it goes back to the Recovery Mode page.

I unplugged it overnight, but it still does that on restart. I held down reset for 30s, still on recovery mode. I tried in French. I switched to a different wireless network. All no good.

On the Recovery page, I have the version 9.3.0 * 1060 and Roku 9102R.

Any better ideas?

TV & Player Setup
tv & player support

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  • RStreamOKNovice's avatar
    RStreamOKNovice
    Newbie
    2 years ago

    I have been in Recovery Mode for 5 days.  It is stuck.  How do I get past this screen?

    Version 9.3.0 *1660

    Serial Number YL00E0952288

    Device ID 2A117E952288

    Roku 9102R

    The light is green after holding the reset button after being orange/yellow for 5 days.

    • luisglen2's avatar
      luisglen2
      Newbie
      2 years ago

      My streambar 9102r is stuck in recovery mode. I tried the reset everything, ended reconfiguring sverything, still stuck.

      Version 9.3.0 * 1050

      SN YL0058794547

      Dev ID 2A10A5794547

      Roku 9102R

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        2 years ago

        Hello! luisglen2, RStreamOKNovice,

        Thank you for posting in the Roku Community!

        We appreciate you contacting us regarding your Rou Streambar stuck in recovery mode. We are happy to assist. 

        We've passed on your information to the right Roku team for further investigation. Thank you for your patience and understanding in the meantime!

        Regards,
        Arjiemar

  • Cloud7570's avatar
    Cloud7570
    Reel Rookie
    2 years ago

    My Roku streambar pro has been stuck in recovery mode for about a week. I can’t control anything on that recovery screen. Doesn’t connect to tv or play sound.
    Any known fixes?

    version 9.3.0 * 1062

    Serial number YL000L185569

    Device ID 3K6290185569

    Roku 9101R2

    Thank you

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      2 years ago

      Hi, Cloud7570.

      Welcome, and thanks for sharing it here in the Roku Community!

      We understand your Streambar Pro is also stuck in a recovery mode screen. 

      Thanks for bringing this to our attention. We just wanted to let you know that it has already been forwarded to the appropriate Roku team to include in the ongoing investigation of this issue. We appreciate you for bearing with us and for your cooperation. Rest assured that our dedicated team is working hard to resolve this issue as quickly as possible and get you back on streaming in no time.

      Let us know if you need more help; we're ready to assist. 

      All the best,
      Emman

      • Glenn63's avatar
        Glenn63
        Newbie
        2 years ago

        Same problem as everyone else. Been a month and have tried everything.

        Version 9.3.0*1062

        Serial number  YL00DU869872

        Device ID 3K622D869872

        Roku 9101R2

        Thanks,

        Glenn

         

  • Cloud7570's avatar
    Cloud7570
    Reel Rookie
    2 years ago

    I’m having issues with streambar pro stuck in recovery mode. Posted about this a few weeks back and never got an email from Roku like others are saying they have been. It’s registered to my account and here’s the info that’s showing up on my screen:

    Version: 9.3.0 * 1062

    Serial number YL000L185569

    Device ID: 3K6290185569

    Roku 9101R2

    I’d really appreciate some help, it’s been well over a month since it’s worked and I want to be able to use it again so bad lol 

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      2 years ago

      Hi, Cloud7570.

      Thanks for letting us know that your Roku Streambar was also stuck in a recovery mode screen. 

      Rest assured that we've already forwarded this to the appropriate Roku team, who are actively working to resolve this and include your Roku Streambar in the ongoing investigation of this issue. We appreciate your cooperation and understanding on this matter. 

      Please feel free to reach out if you have other concerns or need more help from us. 

      All the best,
      Emman

      • Ramon22's avatar
        Ramon22
        Reel Rookie
        11 months ago

        I have the exact same issue on the Roku Sound bar; exact same model as many describe. The system requires language selection, wifi connectivity and goes to update progress only to return to step 1. 


  • C_912's avatar
    C_912
    Reel Rookie
    11 months ago

    Having the same problem with my streambar. My apps kept going black, closing out and going back to my Home Screen, so I reset my streambar and have been stuck in recovery mode for the past 6 hours. I tried resetting it with the reset button and unplugging the power, but no luck. I wouldn’t suggest buying a new one since this seems like a Roku software problem. They need to fix this.

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      11 months ago

      Hi C_912, welcome to the Roku Community!

      We understand you are having trouble with your Roku Streambar, which is currently stuck in recovery mode. Thanks for the steps you took to resolve the issue.

      Please be aware that we are currently aware of this, and our engineering team has been investigating this issue closely.

      In this case, kindly provide us with the following information so we can include your device in the process of investigation:

      • Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

      We'll be looking forward to your response.

      All the best,
      Chel

      • C_912's avatar
        C_912
        Reel Rookie
        11 months ago

        My info- 

        Version: 9.3.0 * 1058

        Serial Number: YLOOHY742843

        Device ID: 3K619H742843

        Roku: 9101R2

  • thelton_us's avatar
    thelton_us
    Newbie
    11 months ago

    I see this is a common problem.

     

    For the moderator, here is my info:

    9.3.3*1062

    YL0063101438

    2A1276101438

    9102R

     

    I understand you will provide a solution to the registered email on the account

  • devilgate's avatar
    devilgate
    Reel Rookie
    10 months ago

    My StreamBar started rebooting and eventually wen into recovery mode, and now just repeats the cycle, no matter what I do.

    I've tried everything suggested in this thread, and posted there, but I don't think it's monitored any more. So I hope someone can help me.

    Here are the details of my device:

    Version: 95F.04E122214

    Serial number: YLOOGM422611

    Device ID: 2E115G422611

    Model: 9102EU

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      10 months ago

      Hi, devilgate.

      Thank you for bringing this issue to our attention. We truly appreciate your willingness to communicate with us, and we would be more than happy to assist you further by including your device in our ongoing investigation into this matter.

      While we work diligently to find a resolution, we sincerely value your patience and understanding during this time. Your cooperation plays a vital role in helping us address and resolve the concerns at hand. 

      Please let us know if you need more help.

      All the best,
      Emman

      • Babynurse's avatar
        Babynurse
        Newbie
        8 months ago

        Yes, I need help. My 55” TCL ROKU/TV is stuck in recovery mode. I’ve tried ask the reset and it won’t work. 

        version: 30F.04E12221A

         serial #: YS00XK983198

         device ID:  FT28CX983198

         hardware ID:  7118X

        TCL model:  55S517

         

         Please contact me @ (Sensitive information)

        ASAP PLEASE

    • Tylerchoi's avatar
      Tylerchoi
      Newbie
      10 months ago

      I am also having this issue have tried everything hopping for a fix 

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        10 months ago

        Thanks for posting here in the Roku Community, Tylerchoi!

        We see that you're also experiencing the same issue. We're here to assist. 

        Could you please provide your device information or a photo of the specific issue you are currently experiencing? We would greatly appreciate this so we can forward it to the relevant team. Thank you for your cooperation and understanding regarding this matter.

        We are looking forward to your response. 

        All the best,
        Emman

  • rnzxmas's avatar
    rnzxmas
    Newbie
    9 months ago

     So I got a Hisense Roku 43" 43R6G TV that I got from Aug 2023. I use it normally. Last time I used it was last night. But this morning, it suddenly stopped working, like it won't bootup. Tried anything that I've on the internet including your website. Tried Software Update via recovery mode, it does say 100% on the software update but still on the bootloop and it'll take me back to the recovery screen. Also tried updating with the help of USB stick, but still failed. Even tried reseting it by pressing the small button at the back of the television but it'll still take me on the recovery mode. So my last resort is contacting you guys. Hope you can help me out. Attached below is my device details. Thankyou 

  • Nicooleo's avatar
    Nicooleo
    Newbie
    9 months ago

    I’m on a loop with the purple recovery mode screen and grey screen that has the onn.Roku TV logo. I have tried all sorts of things listed. How do I give you guys my information without displaying it. And anybody figure this out yet? 

  • CTOCSE8's avatar
    CTOCSE8
    Streaming Star
    4 months ago

    Has the most horrible ROKU lifecycle support issue finally been resolved?  3 years to erugif it out!