Roku Streambar stuck in a recovery mode
My Roku Streambar is stuck in Recovery Mode.
It has been working well for two years, same connections, same wifi. I noticed the front LED was glowing orange, so I turned on the TV to find that it w...
Forum Discussion
Hi C_912, welcome to the Roku Community!
We understand you are having trouble with your Roku Streambar, which is currently stuck in recovery mode. Thanks for the steps you took to resolve the issue.
Please be aware that we are currently aware of this, and our engineering team has been investigating this issue closely.
In this case, kindly provide us with the following information so we can include your device in the process of investigation:
- Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
We'll be looking forward to your response.
All the best,
Chel
My info-
Version: 9.3.0 * 1058
Serial Number: YLOOHY742843
Device ID: 3K619H742843
Roku: 9101R2
Thanks for the response, C_912!
We acknowledge the information you provided and will update our team on this. As we work on the issue, we hope for your patience and understanding.
Further developments about the investigation will be updated in this thread.
All the best,
ChelCan you help us, we have the same problem here.
Product info:
Version: 95F.04E12221A
Serial: YL008U895837
ID: 2A1158895837
Model: 9102RHi sandraymauricio,
Welcome to the Roku Community!
Thank you for sharing the details about your Roku Streambar. We appreciate your bringing to our attention the issue you're experiencing with the device being stuck in recovery mode.
Rest assured, we have forwarded your information to our Roku-appropriate team, and they are already working on a fix for this issue.
Your patience and understanding are really appreciated as we work on this concern.
Regards,
Riamie
