Forum Discussion

Besplay's avatar
Besplay
Newbie
2 years ago
Solved

Wrong location display on TV

Same problem. I’ve reset the zip code probably 30 times. One day I’ll get the city I live in for a few days (Kansas City), then back to Denver for weeks. So frustrating!  I’ve tried disconnecting, rebooting repeatedly. 

tv & player support
  • RokuJessica-G's avatar
    RokuJessica-G
    2 years ago

    A warm welcome in the Roku Community, Besplay!  

    We appreciate you letting us know about an issue with the zip code on your TV. We'd be more than happy to assist you with this. 

    To gather more details about the issue, please let us know the following information:

    • Have you connected your device to the antenna?
    • Please let us know if you tried this step to change the zip code by navigating to your Home screen. Scroll and select Settings, then go to System and choose ZIP Code.

    We apologize for any inconvenience that might have caused your streaming. We look forward to hearing from you and looking closely into this issue. Thank you!

    Best regards,
    Jess

4 Replies

  • RokuJessica-G's avatar
    RokuJessica-G
    Community Moderator
    2 years ago

    A warm welcome in the Roku Community, Besplay!  

    We appreciate you letting us know about an issue with the zip code on your TV. We'd be more than happy to assist you with this. 

    To gather more details about the issue, please let us know the following information:

    • Have you connected your device to the antenna?
    • Please let us know if you tried this step to change the zip code by navigating to your Home screen. Scroll and select Settings, then go to System and choose ZIP Code.

    We apologize for any inconvenience that might have caused your streaming. We look forward to hearing from you and looking closely into this issue. Thank you!

    Best regards,
    Jess

  • Ridestwowheels's avatar
    Ridestwowheels
    Reel Rookie
    12 months ago

    I have this problem also.  I am in Tucson and it thinks I am in Las Vegas (over 400 miles away).  I have resset the zip code.  I need Roku's help in changing the geo location.

  • Mimiruko's avatar
    Mimiruko
    Reel Rookie
    7 days ago

    I have this problem too! I live in Tennessee and my advertisements are Georgia? How do I get this fixed. I have the zip code right but it changes nothing. 

    • Ridestwowheels's avatar
      Ridestwowheels
      Reel Rookie
      7 days ago

      So far I haven't figured it out.  Like most companies today, Roku and my internet provider try to automate everything and don't care about adequate customer service.  There is no one to talk to, and if you reach someone, they can't address the problems.  As far as I know, you might have to live with this inconvenience as I do.