Forum Discussion

KrisM1074's avatar
KrisM1074
Channel Surfer
2 months ago
Solved

Roku Express stuck on Roku bouncing logo

For the past 2 days it will not connecting to my wifi. It worked just fine Sunday night but nothing now and it's Tuesday night.  The RoKu name just keeps bouncing on the screen like when it is trying to connect and it will not go past this. I have rebooted the Roku box many time, rebooted the wifi & rebooted the main internet connection. Nothing i try is working i have read so many of the posts. Everything else other device will connect to wifi no problem.

Help me please I'm over reading useless threads. I just want to watch something anything but this bouncing Roku image.

roku player
tv & player wifi
  • RokuRiamie-D's avatar
    RokuRiamie-D
    2 months ago

    Thanks for the info. KrisM1074​

    Have you tried switching the HDMI port and input? If not, we suggest doing so. If the problem persists, try plugging the Roku device into a different TV to see if the same issue occurs.

    Let us know how it goes.

    Roku Community Team

19 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 months ago

    The startup animation has nothing to do with it trying to connect to Wi-Fi.  It should get to the Home Screen even if it's on the moon.  You most likely have an issue with the power supply especially if you're using the TV's USB port to power it.  Try the supplied USB power adapter or use one from a phone or tablet.

    • KrisM1074's avatar
      KrisM1074
      Channel Surfer
      2 months ago

      My TV is super old & doesn't have USB ports. It is plugged into the wall. But thanks for the suggestion. 

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        2 months ago

        Thanks for the info. KrisM1074​

        Have you tried switching the HDMI port and input? If not, we suggest doing so. If the problem persists, try plugging the Roku device into a different TV to see if the same issue occurs.

        Let us know how it goes.

        Roku Community Team

  • KrisM1074's avatar
    KrisM1074
    Channel Surfer
    28 days ago

    How do I just delete this thread. It's obvious I should have never asked a question. 

    • Wxman's avatar
      Wxman
      Channel Surfer
      16 days ago

      Just ran into the exact same thing except for me it is 2 boxes out of the 3 I have.

      • RokuHaz-M's avatar
        RokuHaz-M
        Community Moderator
        16 days ago

        Hi there! Wxman​

        It looks like you're experiencing the same issue with your devices getting stuck on the Roku logo screen. Have you had a chance to try the troubleshooting steps mentioned earlier in this thread?

        Looking forward to hearing back from you.

        Roku Community Team