Forum Discussion

KrisM1074's avatar
KrisM1074
Reel Rookie
24 hours ago

Roku Express stuck on Roku bouncing logo

For the past 2 days it will not connecting to my wifi. It worked just fine Sunday night but nothing now and it's Tuesday night.  The RoKu name just keeps bouncing on the screen like when it is trying to connect and it will not go past this. I have rebooted the Roku box many time, rebooted the wifi & rebooted the main internet connection. Nothing i try is working i have read so many of the posts. Everything else other device will connect to wifi no problem.

Help me please I'm over reading useless threads. I just want to watch something anything but this bouncing Roku image.

roku player
tv & player wifi

3 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    22 hours ago

    The startup animation has nothing to do with it trying to connect to Wi-Fi.  It should get to the Home Screen even if it's on the moon.  You most likely have an issue with the power supply especially if you're using the TV's USB port to power it.  Try the supplied USB power adapter or use one from a phone or tablet.

    • KrisM1074's avatar
      KrisM1074
      Reel Rookie
      4 hours ago

      My TV is super old & doesn't have USB ports. It is plugged into the wall. But thanks for the suggestion. 

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        4 hours ago

        Thanks for the info. KrisM1074​

        Have you tried switching the HDMI port and input? If not, we suggest doing so. If the problem persists, try plugging the Roku device into a different TV to see if the same issue occurs.

        Let us know how it goes.

        Roku Community Team