Error 020 after doing all the right things
Hi, we have had the error message 020 for a while now. I did all the things suggested to solve it. We finally bought a new Roku Express, and we are STILL getting the message. Sometimes it plays well, sometimes we get the error message. More often than not we get the message. Today was the most recent issue. Here are the specs:
Model: 3930X-Roku Express
Serial num.: X00400DSJ3XM (S008325SJ3XM)
Software version: 12.0.0 build 4184-AE
GC Version: 9.3.516
Time stamp: 2023-06-14 13:08:48Z
Issue ID: XM-236-948
Please help us resolve this! It has been going on for months now.
Thank you!
Hi! sevillegas,
Thanks for reaching out to the Roku Community!
Regarding the error message 020, it is an HDCP error. We're pleased to assist.
What do you do if you see "HDCP Error Detected" on your Roku player?
If you see the "HDCP Error Detected" message or purple screen when you are explicitly trying to stream 4K UHD or HDR content on your Roku player, you should review the instructions and requirements for:Setting up your player for 4K UHD
Setting up your player for HDR
If you see either error screen when attempting to watch content on your Roku player, follow the following steps to help resolve the issue.- Unplug each end of the HDMI cable on your Roku player and TV.
- Power off your TV and unplug its power cord.
- Remove the power cord from your Roku player.
- Reconnect both HDMI cable's ends, ensuring each connector is attached firmly and securely.
- Reconnect the power cord to your TV and your Roku player, and wait for both devices to power on
- Try viewing the content again.
If the issue continues after attempting the instructions above, try the additional suggestions below.
- Try a different HDMI input on your TV.
- If possible, try using a different HDMI cable (less than 6 feet long) to ensure the cable you currently use is free of defects.
- Your Roku player will be switched directly to your TV using an HDMI switch.
Note: Not all HDMI switches support HDCP. Check your device, review online documentation, or contact the manufacturer. - Try another TV that supports HDCP, if possible.
- If you use a computer monitor, try a TV that supports HDCP, if possible.
- Try using different display settings on your Roku player. These settings are under Settings > Display type.
- If you see the "HDCP Error Detected" message or purple screen for the first time after setting up your Roku player, ensure your TV supports HDCP.
For additional troubleshooting steps, check out this article: How to Fix HDCP Error.
Please keep us posted on what you find out. We will be more than happy to continue assisting you. We look forward to hearing from you.
Thanks,
Arjiemar