Forum Discussion

willylee's avatar
willylee
Reel Rookie
2 years ago

Roku Streambar stuck in a recovery mode

My Roku Streambar is stuck in Recovery Mode. It has been working well for two years, same connections, same wifi. I noticed the front LED was glowing orange, so I turned on the TV to find that it w...
TV & Player Setup
tv & player support
devilgate's avatar
devilgate
Reel Rookie
10 months ago

My StreamBar started rebooting and eventually wen into recovery mode, and now just repeats the cycle, no matter what I do.

I've tried everything suggested in this thread, and posted there, but I don't think it's monitored any more. So I hope someone can help me.

Here are the details of my device:

Version: 95F.04E122214

Serial number: YLOOGM422611

Device ID: 2E115G422611

Model: 9102EU

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
10 months ago

Hi, devilgate.

Thank you for bringing this issue to our attention. We truly appreciate your willingness to communicate with us, and we would be more than happy to assist you further by including your device in our ongoing investigation into this matter.

While we work diligently to find a resolution, we sincerely value your patience and understanding during this time. Your cooperation plays a vital role in helping us address and resolve the concerns at hand. 

Please let us know if you need more help.

All the best,
Emman

  • Babynurse's avatar
    Babynurse
    Newbie
    8 months ago

    Yes, I need help. My 55” TCL ROKU/TV is stuck in recovery mode. I’ve tried ask the reset and it won’t work. 

    version: 30F.04E12221A

     serial #: YS00XK983198

     device ID:  FT28CX983198

     hardware ID:  7118X

    TCL model:  55S517

     

     Please contact me @ (Sensitive information)

    ASAP PLEASE

    • Angel50's avatar
      Angel50
      Channel Surfer
      6 months ago

      I just threw my ONN 55” tv away today. Have had the same issue as you since 6/2024. No answer, no solution and SOL. Sorry about your situation but it seems to have been an issue since 2023. My advice is trash it and buy a different brand it’s a shame Roku just doesn’t care

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      8 months ago

      Welcome to the Roku Community, Babynurse!

      Thanks for flagging this issue. We completely understand that you need urgent assistance with this, and we're here to help. 

      Rest assured that we'll pass this forward to the team for further investigation. We appreciate your patience and understanding as we work to resolve the issue. 

      We'll keep you posted.

      Best,
      Emman