Features, settings & updates

[willylee]

My Roku Streambar is stuck in Recovery Mode.

It has been working well for two years, same connections, same wifi. I noticed the front LED was glowing orange, so I turned on the TV to find that it was in Recovery Mode.

Selected English, WiFi connection, added password. It downloads an update and restarts. Then you see a "don't unplug while we update." Then it goes back to the Recovery Mode page.

I unplugged it overnight, but it still does that on restart. I held down reset for 30s, still on recovery mode. I tried in French. I switched to a different wireless network. All no good.

On the Recovery page, I have the version 9.3.0 * 1060 and Roku 9102R.

Any better ideas?

[RokuERey]

Hi @willylee,

Welcome to the Roku Community!

Thanks for getting in touch about the issue with your Roku Streambar. We appreciate your efforts in trying to fix it. We'd like to help you out. When you do a factory reset, do you see the status light blinking? Also, we'd need the serial number of this device to further look into it.

Keep us posted!

Thanks,
Rey

[willylee]

I haven't been able to get holding the reset button to do much more than go back to either the recovery console mode or to the picture of the outlet telling me not to unplug while updating.

Serial number yl009n545406

[RokuERey]

Thanks for the update @willylee,

We'll forward this to the appropriate Roku team for additional investigation. Once we have an update, we'll keep this thread posted. 

Thanks,
Rey

[Ranger198]

I have this exact issue and cannot get past the recovery mode. Started today  

[CTOCSE8]

Have manually ran update over several days from 12.5.5.4174 to 13.0.0.24056.  It goes through the update process to 100% and restarts.  I get the pop up to leave it plugged in until finished as it might take a bit.

I have excellent connectivity, have bounced the router and selected alternate wifi segments and the ROKU several times. 

Stuck on build 12 in perpetuity.  I ran the last manual update that took in January 16 manually with no problems.  The automatic update process never apparently kicks off, but manual one seemed to work until 13.

[RokuJanadeeK]

Hi @CTOCSE8,

Thank you for bringing this to our attention.

We would be happy to look further into this issue with the Roku Streambar but we will need more details. Can you please provide us with the following information:

• What specific Roku device is affected? How about the running OS of this device?
• Does this only happen with one of your Roku devices?
• What troubleshooting steps have you taken so far?
• Have you tried connecting the device to an alternative network, such as a mobile hotspot, just to check or make improvements?

With more details, we'll be able to provide you with the best resolution possible. We are anticipating your response.

All the best,
Janadee

[POKIE277]

Geez!  Glad I'm not the only one!  I am also having the same issue with the same Roku Bar.  Just keeps looping with update, restart, then go through connect to update, update, restart, etc.  

[ddubov]

Same issue! S/N YL003P268852

[Pat17]

Same issue.  S/N. YL00G6081902