RokuJechealR
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Re: Roku TV issue with backlight
Hi Kyle6993, Thanks for posting in the Roku Community! Can you please specify the issue you are experiencing? What is the brand of your Roku TV? (e.g., TCL, Hisense, Onn, Pioneer, Sharp) What troubleshooting steps have you already taken to try to resolve the issue? With more detailed information, we will be able to assist you further. All the best, Chel11KViews0likes0CommentsRe: Settings and Screen Saver keeps changing
Hi gjohnson, Greetings from the Roku Community! Thanks for sharing your thoughts. We value your feedback as our valued customer and apologize for any inconvenience this may cause. However, on various occasions throughout the year, such as Valentine's Day or Halloween, Roku releases seasonal themes that only appear for a short period of time, e.g., 3 days. Your Roku device will automatically display a seasonal theme and automatically switch back after it expires. Seasonal themes are enabled by default. You can disable them using the following instructions: Press Home on your Roku remote. Scroll and select Settings. Select Theme. Select seasonal themes. Select Off to disable seasonal themes (or select On to enable them). Note: this option may be found on some devices under Settings > Wallpapers & Screensavers instead of Settings > Theme. In addition to selecting a theme pack, you can further personalize your Roku device by: Changing the screensaver Setting the name and location of your Roku device Changing the format of the clock Hiding or showing shortcuts Blocking content using parental controls Once again, thank you so much for your feedback; we value your input. Cheers, Chel1.6KViews0likes12CommentsRe: REMOVE recommended for you on roku home screen
Hey everyone, and thanks for posting! You can customize your recommendations now! Go to Settings > Home Screen > Recommendation Rows. You'll find an option to show or hide them. After that, try restarting your Roku: Settings > System > Power > System restart. Let us know if that helps! Cheers, The Roku Community Team29KViews13likes19CommentsRe: Lost ability to stream from Android Pixel phone
Hi RetireeJay, Welcome to the Roku Community! Thank you for letting us know about the trouble you've encountered connecting your phone to your Roku device and the steps you took to resolve it. Here are additional steps you may try to fix the issue: Restart your Roku device. You can either unplug the power cable, wait a moment, and then reconnect it. Or you can use the following steps to restart it from the Settings menu. 1. Press Home on your Roku remote 2. Scroll and select Settings 3. Select System 4. Select Power. If you do not see a Power submenu, skip to the next step. 5. Select System restart Restart the Roku mobile app. On an Android device, press the Recents button and then swipe the Roku app to close it. Connect to your Roku device manually. Locate the IP address of your Roku device by going to Settings > Network > About, and then use the steps below to connect manually. 1. Launch the Roku mobile app 2. Tap Devices 3. Tap Get help? 4. Select Connect manually 5. Enter the IP address of your Roku device and tap CONNECT If it's still not working, feel free to let us know, and we’ll look into it further. Hope this helps! Thanks, Chel519Views0likes0CommentsRe: Stereo headphones on Roku player
Hi boulderco, We are glad to have you here in the Roku Community! The Roku remote offers stereo output. If you aren't hearing stereo output, try the following: Ensure the headphone jack is fully inserted. Use the included headphone set or a replacement that can be purchased here. Ensure your headphone set offers stereo compatibility. If the set supports stereo, you should see two bands around the headphone jack, but check the manufacturer's specs to be sure. Let us know if you need help finding something specific. We’re here to assist—Happy Streaming! Thanks, Chel512Views0likes2CommentsRe: Screen Mirroring stopped working
Hi Tomiced54, Welcome to the Roku Community! We are interested in learning more about your problem, but we do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern? Note: never post any personally identifiable, private, or sensitive information publicly, including passwords, email addresses, or payment information. Community content is visible to all Community members. We look forward to hearing back from you! Thanks, Chel1.1KViews0likes2CommentsRe: Solution to only partial list of Photo Stream
Hi butterflyguy, Happy to have you here in the Roku Community! We appreciate you sharing your thoughts and concerns with your Roku device's Photo Streams. We are more than glad to hear that the matter was resolved. We also express our gratitude for your patience, effort, and understanding in sorting out this. Feel free to share your thoughts or tips or if you need help finding something specific. We’re here to assist—Happy Streaming! Thanks, Chel500Views0likes0CommentsRe: Why does the Zumba app not work?
Hi Bakoblues, Greetings from the Roku Community! We're sorry to hear about the playback issue with the channel. Have you tried following the troubleshooting steps on our support page to see if it helped resolve the problem? How to fix a channel playback issue. If you cannot play videos from one channel after attempting the suggestions on the link, videos from other channels play fine; contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, an issue within that specific channel likely needs to be addressed with an update from the channel developer. Thanks, Chel1.3KViews0likes0CommentsRe: tiles repeatedly show up on Home screen
Hi ethyss, Thanks for being part of the Roku Community! The ads on your Roku device's home page are usually targeted based on your viewing history and preferences. Roku does provide some options to control the types of ads that are displayed on your home page. Here are some steps you can take: Go to the home screen of your Roku device and select "Settings." Scroll down to "Privacy" and select "Advertising." Select "Limit ad tracking" to limit the type of ads that are displayed. You can also choose to reset your advertising ID, which will clear your viewing history and preferences and start showing you generic ads instead. Additionally, you can try enabling "Kid Mode" on your Roku device, which filters out content that is not appropriate for children. It's also worth noting that some third-party channels may have ads that are not appropriate for children. In these cases, you may want to restrict access to those channels or monitor your child's viewing closely. Regards, Chel309Views0likes0CommentsRe: wireless display issues connecting to devices
Welcome to the Roku Community, ajs9903! We appreciate you informing us about the trouble you've encountered connecting your PC to your Roku device. May we know the Windows device you want to connect to your Rok device? Additionally, we recommend restarting your Roku device from the Settings menu by navigating to Home > Settings > System > Power (if you do not see a Power option, skip to the next step) > System restart. Please also restart your PC. For more details and instructions, read the article about how to screen mirror from your phone, tablet, or computer to your Roku streaming device. Let us know if this helps or if you need additional tips to speed things up! Thanks, Chel521Views0likes0Comments