Forum Discussion

willylee's avatar
willylee
Reel Rookie
2 years ago

Roku Streambar stuck in a recovery mode

My Roku Streambar is stuck in Recovery Mode. It has been working well for two years, same connections, same wifi. I noticed the front LED was glowing orange, so I turned on the TV to find that it w...
TV & Player Setup
tv & player support
Kaisardonic's avatar
Kaisardonic
Newbie
2 years ago
  1. My Roku sound randomly stops working and unplugged and reset countless times, but still nothing. I know is that it’s stuck in recovery mode (orange light) and l don’t know how to access control for the recovery mode with my Roku sound bar remote being paired to my Roku TV and not my sound and the Device ID is B112DD378983 and serial number YL00DT378983
RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
2 years ago

Hi Kaisardonic,

Thanks for your first post in the Roku Community!

I understand that your Roku Streambar is currently displaying the Recovery mode screen and seems to be unresponsive. We appreciate the troubleshooting steps you have taken to resolve the issue. In order to conduct a thorough investigation, we kindly request details on whether your device received a software update prior to this issue occurring. This information will greatly assist us in identifying the root cause of the problem.

Please keep us posted.

Regards,
Riamie