Roku Streambar stuck in a recovery mode
My Roku Streambar is stuck in Recovery Mode.
It has been working well for two years, same connections, same wifi. I noticed the front LED was glowing orange, so I turned on the TV to find that it w...
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Hi, devilgate.
Thank you for bringing this issue to our attention. We truly appreciate your willingness to communicate with us, and we would be more than happy to assist you further by including your device in our ongoing investigation into this matter.
While we work diligently to find a resolution, we sincerely value your patience and understanding during this time. Your cooperation plays a vital role in helping us address and resolve the concerns at hand.
Please let us know if you need more help.
All the best,
Emman
Yes, I need help. My 55” TCL ROKU/TV is stuck in recovery mode. I’ve tried ask the reset and it won’t work.
version: 30F.04E12221A
serial #: YS00XK983198
device ID: FT28CX983198
hardware ID: 7118X
TCL model: 55S517
Please contact me @ (Sensitive information)
ASAP PLEASE
I just threw my ONN 55” tv away today. Have had the same issue as you since 6/2024. No answer, no solution and SOL. Sorry about your situation but it seems to have been an issue since 2023. My advice is trash it and buy a different brand it’s a shame Roku just doesn’t care
It's single device at a time restoration and takes days for ROKU devices to be fixed. Seen several of the TV's eventually updated. Took couple weeks for my streambar and few days for stick. As long as this has been going on it's surprising they have survived.
Welcome to the Roku Community, Babynurse!
Thanks for flagging this issue. We completely understand that you need urgent assistance with this, and we're here to help.
Rest assured that we'll pass this forward to the team for further investigation. We appreciate your patience and understanding as we work to resolve the issue.
We'll keep you posted.
Best,
Emman
