Roku Streambar stuck in a recovery mode
My Roku Streambar is stuck in Recovery Mode.
It has been working well for two years, same connections, same wifi. I noticed the front LED was glowing orange, so I turned on the TV to find that it w...
Forum Discussion
My Roku streambar pro has been stuck in recovery mode for about a week. I can’t control anything on that recovery screen. Doesn’t connect to tv or play sound.
Any known fixes?
version 9.3.0 * 1062
Serial number YL000L185569
Device ID 3K6290185569
Roku 9101R2
Thank you
Hi, Cloud7570.
Welcome, and thanks for sharing it here in the Roku Community!
We understand your Streambar Pro is also stuck in a recovery mode screen.
Thanks for bringing this to our attention. We just wanted to let you know that it has already been forwarded to the appropriate Roku team to include in the ongoing investigation of this issue. We appreciate you for bearing with us and for your cooperation. Rest assured that our dedicated team is working hard to resolve this issue as quickly as possible and get you back on streaming in no time.
Let us know if you need more help; we're ready to assist.
All the best,
Emman
Same problem as everyone else. Been a month and have tried everything.
Version 9.3.0*1062
Serial number YL00DU869872
Device ID 3K622D869872
Roku 9101R2
Thanks,
Glenn
Hi Glenn63,
We highly appreciate you for providing us with the requested details precisely! Rest assured, we already forwarded your information to the appropriate Roku team for review.
In the meantime, we're grateful for your patience and understanding as we work on this. Feel free to let us know if there's anything else you'd want us to address or create a new thread for different concerns.
We'd be more than willing to listen and take action.
Regards,
RiamieTook couple weeks before they finally reached out to me via email to try again. Many users feeling like Butch and Sunni on the Starliner, stranded with no stream. Like NASA, they'll keep you coming back for more investigations and analysis, next week.
