Forum Discussion

willylee's avatar
willylee
Reel Rookie
2 years ago

Roku Streambar stuck in a recovery mode

My Roku Streambar is stuck in Recovery Mode. It has been working well for two years, same connections, same wifi. I noticed the front LED was glowing orange, so I turned on the TV to find that it w...
TV & Player Setup
tv & player support
devilgate's avatar
devilgate
Reel Rookie
10 months ago

My StreamBar started rebooting and eventually wen into recovery mode, and now just repeats the cycle, no matter what I do.

I've tried everything suggested in this thread, and posted there, but I don't think it's monitored any more. So I hope someone can help me.

Here are the details of my device:

Version: 95F.04E122214

Serial number: YLOOGM422611

Device ID: 2E115G422611

Model: 9102EU

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    10 months ago

    Hi, devilgate.

    Thank you for bringing this issue to our attention. We truly appreciate your willingness to communicate with us, and we would be more than happy to assist you further by including your device in our ongoing investigation into this matter.

    While we work diligently to find a resolution, we sincerely value your patience and understanding during this time. Your cooperation plays a vital role in helping us address and resolve the concerns at hand. 

    Please let us know if you need more help.

    All the best,
    Emman

    • Babynurse's avatar
      Babynurse
      Newbie
      8 months ago

      Yes, I need help. My 55” TCL ROKU/TV is stuck in recovery mode. I’ve tried ask the reset and it won’t work. 

      version: 30F.04E12221A

       serial #: YS00XK983198

       device ID:  FT28CX983198

       hardware ID:  7118X

      TCL model:  55S517

       

       Please contact me @ (Sensitive information)

      ASAP PLEASE

      • Angel50's avatar
        Angel50
        Channel Surfer
        6 months ago

        I just threw my ONN 55” tv away today. Have had the same issue as you since 6/2024. No answer, no solution and SOL. Sorry about your situation but it seems to have been an issue since 2023. My advice is trash it and buy a different brand it’s a shame Roku just doesn’t care

  • Tylerchoi's avatar
    Tylerchoi
    Newbie
    10 months ago

    I am also having this issue have tried everything hopping for a fix 

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      10 months ago

      Thanks for posting here in the Roku Community, Tylerchoi!

      We see that you're also experiencing the same issue. We're here to assist. 

      Could you please provide your device information or a photo of the specific issue you are currently experiencing? We would greatly appreciate this so we can forward it to the relevant team. Thank you for your cooperation and understanding regarding this matter.

      We are looking forward to your response. 

      All the best,
      Emman

      • Riboflavin's avatar
        Riboflavin
        Reel Rookie
        10 months ago

        My device is also stuck in a Recovery Mode / Reset cycle. Here is my device's information:

        Version: 95F.04E12221A

        Serial number: YL005P523638

        Device ID: R649C5523638

        Model: 9101X

        Chat was unable to assist with the issue. Thank you for reporting this further up the chain of support so that it can be addressed.