Roku Streambar stuck in a recovery mode
My Roku Streambar is stuck in Recovery Mode.
It has been working well for two years, same connections, same wifi. I noticed the front LED was glowing orange, so I turned on the TV to find that it w...
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Having the same problem with my streambar. My apps kept going black, closing out and going back to my Home Screen, so I reset my streambar and have been stuck in recovery mode for the past 6 hours. I tried resetting it with the reset button and unplugging the power, but no luck. I wouldn’t suggest buying a new one since this seems like a Roku software problem. They need to fix this.
Hi C_912, welcome to the Roku Community!
We understand you are having trouble with your Roku Streambar, which is currently stuck in recovery mode. Thanks for the steps you took to resolve the issue.
Please be aware that we are currently aware of this, and our engineering team has been investigating this issue closely.
In this case, kindly provide us with the following information so we can include your device in the process of investigation:
- Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
We'll be looking forward to your response.
All the best,
ChelMy info-
Version: 9.3.0 * 1058Serial Number: YLOOHY742843
Device ID: 3K619H742843
Roku: 9101R2
Thanks for the response, C_912!
We acknowledge the information you provided and will update our team on this. As we work on the issue, we hope for your patience and understanding.
Further developments about the investigation will be updated in this thread.
All the best,
Chel
