Remotes

[Lazerloss1]

My RC-MC1 remote is a rechargeable device. It works the system fine, but recently has started flashing its power level on the screen every 10 seconds or so. No idea why. It has no obvious damage. When I go to settings I don't have the option to "forget device". 

[RokuNimfa-C]

Hi @Lazerloss1, 

Thanks for reaching out to the Roku Community. 

Have you tried re-pairing the remote and see if it helps? To do this, follow the steps below. 

Put your streaming device in pairing mode:

1. Remove the power cable from your streaming device
2. Wait at least 5 seconds
3. Re-connect the power cable
4. Wait for your streaming device to power on, and the Home screen to appear on your TV screen
5. Within 30 seconds of seeing the Home screen on your TV screen, put your voice remote into pairing mode

Put your voice remote in pairing mode:

1. Press and hold the pairing button on your voice remote for 20 seconds. The status light should slowly flash green, stop, and then flash rapidly. When this happens, release the pairing button and your remote will restart.
2. Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash. If the light does not flash, charge your remote.
3. Wait for 30 seconds while the remote establishes a connection with your streaming device.

Once your streaming device and remote are connected, the pairing dialog will appear on your TV screen. And then observe if you still get the problem after. 

Keep us posted. 


Regards,
Nimfa

[Anotherusergeez]

This didn't work. The remote is fully charged and the icon pops up every fifteen seconds! It's crazy annoying

[Anotherusergeez]

Mine is brand new and does this. It's so frustrating and we are getting no help

[RokuNimfa-C]

Hi @Lazerloss1, 

Thanks for your post. 

We apologize to hear that you are also seeing this problem with your Roku device. We'd like to help you further. Can you please provide the serial number of your Roku device from Settings>System>About?

Once we have the information, I'll be able to assist you further from there.


Regards, 
Nimfa

[RUSSELL40]

what does power level look like on   screen

[Spicebery]

Hi everyone! @RUSSELL40 @Lazerloss1 @RokuNimfa-C @Anotherusergeez 

I am facing the same issue with my Roku voice remote pro that came with the Roku ultra recently purchased directly from Roku. 

I have attempted recharging and repairing but nothing works. 

Have you received any feedback or resolution to your issue from Roku Support?

Thanks!
S

[RokuArjiemar]

Hi! @Spicebery,

Thanks for reaching out to the Roku Community. 

Have you tried re-pairing the remote and see if it helps? To do this, follow the steps below. 

Put your streaming device in pairing mode:

1. Remove the power cable from your streaming device
2. Wait at least 5 seconds
3. Re-connect the power cable
4. Wait for your streaming device to power on, and the Home screen to appear on your TV screen
5. Within 30 seconds of seeing the Home screen on your TV screen, put your voice remote into pairing mode

Put your voice remote in pairing mode:

1. Press and hold the pairing button on your voice remote for 20 seconds. The status light should slowly flash green, stop, and then flash rapidly. When this happens, release the pairing button and your remote will restart.
2. Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash. If the light does not flash, charge your remote.
3. Wait for 30 seconds while the remote establishes a connection with your streaming device.

Once your streaming device and remote are connected, the pairing dialog will appear on your TV screen. And then observe if you still get the problem after. 

Keep us posted. 
Thanks,

Arjiemar

[candjstew]

These steps do not work to fix the problem described.   

The problem is the remote is repairing over and over.  It DOES pair.  It just drops and repairs over and over.  This takes about a 5 or second loop.  Remote works, then doesn't, then flashes a few times on the back, then the battery icon shows on the screen.  Over and Over - in about a 5 second loop. 

 We've done these steps and other steps to reset the device several times.   They do not work.

[esteffen769]

hello

same here. did restart, re-pair, switched remote from one roku hub to another and same thing; it's the remote for sure. Why can't roku provide a fix?  😑