Roku Community

Lazerloss1 · ‎05-13-2023

My RC-MC1 remote is a rechargeable device. It works the system fine, but recently has started flashing its power level on the screen every 10 seconds or so. No idea why. It has no obvious damage. When I go to settings I don't have the option to "forget device".

RokuTakashi · ‎07-06-2023

Hi @jodola,

Thanks for keeping us updated!

Have you tried doing a system restart and pairing your Roku Voice Remote Pro again to see if the issue persists? If not, we highly recommend doing a system restart by navigating to Home and then going to Settings > System > System Restart. Once you've done this step, press and hold the pairing button at the back of your Roku remote for 30 seconds, then press again for 5 seconds when a green light starts blinking. Wait to see a prompt for the remote pairing.

Please let us know how it works.

All the best,
Kash

Takashi O.
Roku Community Moderator

View solution in original post

RokuCarly · ‎09-27-2023

Welcome and thank you for posting here at the Roku Community, @Jodohi!

We sincerely regret any trouble this may have caused you and appreciate you for trying to troubleshoot your remote.

If you want to remove an existing remote connected to your TV, navigate to your Home screen. Scroll up or down to select Settings > Remotes and Devices. Please be aware that you can't remove an existing remote through your TV if it is the only one connected to it. But you can reset it by pressing and holding the Back and Home button simultaneously for about 30 seconds to reset/unpair.

Furthermore, rest assured that our Support team has been made aware of your concern and will send you a separate email for further assistance. Kindly keep an eye out on your inbox.

Kindly let us know if you have further clarification. We'd be glad to help.

Kind regards,
Carly

Carly Y.
Roku Community Moderator

View solution in original post

RokuCarly · ‎09-28-2023

Thanks for informing us, @Jodohi.

This has already been forwarded to our Support team. Kindly continue communicating with them for further assistance and updates.

Aside from this, let us know if there's anything else we can be of assistance with.

Kind regards,
Carly

Carly Y.
Roku Community Moderator

View solution in original post

RokuCarly · ‎09-28-2023

We're grateful to have you here at the Roku Community, @jbhabashi!

We appreciate you bringing this to our attention and trying to perform all the troubleshooting procedures possible. We sincerely regret any inconvenience this may have caused you. Since your issue still persists, we'd happily forward this to our Support team for further assistance. Kindly keep an eye on your inbox!

In the meantime, you can install the Roku mobile app as an alternative to a physical remote. It works well with all of Roku's streaming devices or TVs and has a private listening feature.

Feel free to let us know if there's anything else we can help you with or create a new thread for different concerns. We'd be glad to help.

Kind regards,
Carly

Carly Y.
Roku Community Moderator

View solution in original post

RokuNimfa-C · ‎05-13-2023

Hi @Lazerloss1,

Thanks for reaching out to the Roku Community.

Have you tried re-pairing the remote and see if it helps? To do this, follow the steps below.

Put your streaming device in pairing mode:

Remove the power cable from your streaming device
Wait at least 5 seconds
Re-connect the power cable
Wait for your streaming device to power on, and the Home screen to appear on your TV screen
Within 30 seconds of seeing the Home screen on your TV screen, put your voice remote into pairing mode

Put your voice remote in pairing mode:

Press and hold the pairing button on your voice remote for 20 seconds. The status light should slowly flash green, stop, and then flash rapidly. When this happens, release the pairing button and your remote will restart.
Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash. If the light does not flash, charge your remote.
Wait for 30 seconds while the remote establishes a connection with your streaming device.

Once your streaming device and remote are connected, the pairing dialog will appear on your TV screen. And then observe if you still get the problem after.

Keep us posted.

Regards,
Nimfa

Anotherusergeez · ‎05-13-2023

This didn't work. The remote is fully charged and the icon pops up every fifteen seconds! It's crazy annoying

Anotherusergeez · ‎05-13-2023

Mine is brand new and does this. It's so frustrating and we are getting no help

RokuNimfa-C · ‎05-13-2023

Hi @Lazerloss1,

Thanks for your post.

We apologize to hear that you are also seeing this problem with your Roku device. We'd like to help you further. Can you please provide the serial number of your Roku device from Settings>System>About?

Once we have the information, I'll be able to assist you further from there.

Regards,
Nimfa

RUSSELL40 · ‎05-19-2023

what does power level look like on screen

Spicebery · ‎06-04-2023

Hi everyone! @RUSSELL40 @Lazerloss1 @RokuNimfa-C @Anotherusergeez

I am facing the same issue with my Roku voice remote pro that came with the Roku ultra recently purchased directly from Roku.

I have attempted recharging and repairing but nothing works.

Have you received any feedback or resolution to your issue from Roku Support?

Thanks!
S

RokuArjiemar · ‎06-06-2023

Hi! @Spicebery,

Thanks for reaching out to the Roku Community.

Have you tried re-pairing the remote and see if it helps? To do this, follow the steps below.

Put your streaming device in pairing mode:

Remove the power cable from your streaming device
Wait at least 5 seconds
Re-connect the power cable
Wait for your streaming device to power on, and the Home screen to appear on your TV screen
Within 30 seconds of seeing the Home screen on your TV screen, put your voice remote into pairing mode

Put your voice remote in pairing mode:

Press and hold the pairing button on your voice remote for 20 seconds. The status light should slowly flash green, stop, and then flash rapidly. When this happens, release the pairing button and your remote will restart.
Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash. If the light does not flash, charge your remote.
Wait for 30 seconds while the remote establishes a connection with your streaming device.

Once your streaming device and remote are connected, the pairing dialog will appear on your TV screen. And then observe if you still get the problem after.

Keep us posted.
Thanks,

Arjiemar

Arjiemar
Roku Community Moderator

candjstew · ‎06-06-2023

These steps do not work to fix the problem described.

The problem is the remote is repairing over and over. It DOES pair. It just drops and repairs over and over. This takes about a 5 or second loop. Remote works, then doesn't, then flashes a few times on the back, then the battery icon shows on the screen. Over and Over - in about a 5 second loop.

We've done these steps and other steps to reset the device several times. They do not work.

esteffen769 · ‎06-12-2023

hello

same here. did restart, re-pair, switched remote from one roku hub to another and same thing; it's the remote for sure. Why can't roku provide a fix? 😑

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Remote power level keeps flashing on screen

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Re: Remote power level keeps flashing on screen

Re: Remote power level keeps flashing on screen

Re: Remote power level keeps flashing on screen

Re: Remote power level keeps flashing on screen

Re: Remote power level keeps flashing on screen

Re: Remote power level keeps flashing on screen

Re: Remote power level keeps flashing on screen

Re: Remote power level keeps flashing on screen

Re: Remote power level keeps flashing on screen

Re: Remote power level keeps flashing on screen

Re: Remote power level keeps flashing on screen