Forum Discussion

Lazerloss1's avatar
Lazerloss1
Newbie
3 years ago
Solved

Remote power level keeps flashing on screen

My RC-MC1 remote is a rechargeable device. It works the system fine, but recently has started flashing its power level on the screen every 10 seconds or so. No idea why. It has no obvious damage. Whe...
remotes
  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi jodola,

    Thanks for keeping us updated!

    Have you tried doing a system restart and pairing your Roku Voice Remote Pro again to see if the issue persists? If not, we highly recommend doing a system restart by navigating to Home and then going to Settings > System > System Restart. Once you've done this step, press and hold the pairing button at the back of your Roku remote for 30 seconds, then press again for 5 seconds when a green light starts blinking. Wait to see a prompt for the remote pairing.

    Please let us know how it works.

    All the best,
    Kash

  • RokuCarly's avatar
    RokuCarly
    3 years ago

    Welcome and thank you for posting here at the Roku Community, Jodohi!

    We sincerely regret any trouble this may have caused you and appreciate you for trying to troubleshoot your remote.

    If you want to remove an existing remote connected to your TV, navigate to your Home screen. Scroll up or down to select Settings > Remotes and Devices. Please be aware that you can't remove an existing remote through your TV if it is the only one connected to it. But you can reset it by pressing and holding the Back and Home button simultaneously for about 30 seconds to reset/unpair. 

    Furthermore, rest assured that our Support team has been made aware of your concern and will send you a separate email for further assistance. Kindly keep an eye out on your inbox.

    Kindly let us know if you have further clarification. We'd be glad to help. 

    Kind regards,
    Carly

  • RokuCarly's avatar
    RokuCarly
    3 years ago

    Thanks for informing us, Jodohi.

    This has already been forwarded to our Support team. Kindly continue communicating with them for further assistance and updates. 

    Aside from this, let us know if there's anything else we can be of assistance with. 

    Kind regards,
    Carly

  • RokuCarly's avatar
    RokuCarly
    3 years ago

    We're grateful to have you here at the Roku Community, jbhabashi!

    We appreciate you bringing this to our attention and trying to perform all the troubleshooting procedures possible. We sincerely regret any inconvenience this may have caused you. Since your issue still persists, we'd happily forward this to our Support team for further assistance. Kindly keep an eye on your inbox!

    In the meantime, you can install the Roku mobile app as an alternative to a physical remote. It works well with all of Roku's streaming devices or TVs and has a private listening feature. 

    Feel free to let us know if there's anything else we can help you with or create a new thread for different concerns. We'd be glad to help. 

    Kind regards,
    Carly

jodola's avatar
jodola
Channel Surfer
3 years ago

RokuArjiemar Thank you for response.  I read through the article, and it suggests the same steps that RokuNimfa-C suggested in their reply to @Lazerloss1 to re-pair the remote.  My post was in reply to RokuNimfa-C's post (although I forgot to @ them), in which I said that I tried those repairing steps and that didn't help.  Other users posting in this thread are having the same issue and this didn't work for them, either.

The other suggestion in the article is to switch to the 5GHz wireless network, but my router was issued to me by my internet provider (it's a router/modem combo unit), and I don't have a way to log on to change those settings.  User candjstew replied on this thread that making this switch did not work for them anyway.

candjstew also said that it appears that the problem is that the remote is trying to repair over and over by itself - what they describe is exactly what I'm experiencing: "The problem is the remote is repairing over and over.  It DOES pair.  It just drops and repairs over and over.  This takes about a 5 second loop.  Remote works, then doesn't, then flashes a few times on the back, then the battery icon shows on the screen.  Over and Over - in about a 5 second loop."

The "fix" that I have come up with is that when I turn on my TV and go to the HDMI input with the Roku (using my TV remote), I don't touch the Voice Remote Pro.  Instead, I point the simple IR remote that came with my old Roku Express at the Roku Ultra and navigate to my channels/shows.  I get one notification showing the battery level on the voice remote (which is very low because it seems to be constantly trying to pair - it was 100% on Wed and is now 20% 5 days later), but that goes away and I don't see it again, because I'm not using that remote.  If I start to use the voice remote, then the constant battery level messages start up again.  It's a shame, because this means I can't use the features on the voice remote, and it's only 3 months old (I forgot to mention that it came with the Roku Ultra, purchased 3/26/23).

What the article you linked to doesn't address is how to unpair the voice remote.  How do I disassociate the remote altogether so the the Roku doesn't ever tell me anything about it?  Is that possible?  Or would I have to pair another voice remote to replace it first.

Thanks!

RokuTakashi's avatar
RokuTakashi
Community Moderator
3 years ago

Hi jodola,

Thanks for keeping us updated!

Have you tried doing a system restart and pairing your Roku Voice Remote Pro again to see if the issue persists? If not, we highly recommend doing a system restart by navigating to Home and then going to Settings > System > System Restart. Once you've done this step, press and hold the pairing button at the back of your Roku remote for 30 seconds, then press again for 5 seconds when a green light starts blinking. Wait to see a prompt for the remote pairing.

Please let us know how it works.

All the best,
Kash

  • jodola's avatar
    jodola
    Channel Surfer
    3 years ago

    Thank you for your reply, RokuTakashi. Your suggestion was very similar to that of RokuNimfa-C, who suggested unplugging/replugging the Roku, rather than a System Restart, before going through the pairing steps, which did not work.  I tried the System Restart and then pairing, and that also did not work.  The battery status continues to flash on and off.  Nothing I have tried will allow me to use the Voice Remote Pro without experiencing the constant flashing of the battery status.  I guess I will continue to use the simple remote.

    • RokuAnjelie's avatar
      RokuAnjelie
      Community Moderator
      3 years ago

      Hi jodola,

      Thanks for the update. We genuinely appreciate your response!

      May we know if the remote you're using is the original remote that came with the device?

      With more information, we can assist you further.

      Please keep us updated.

      Thanks,

      Anjelie

      • jodola's avatar
        jodola
        Channel Surfer
        3 years ago

        RokuAnjelie Yes - the remote I'm having an issue with is the original remote that came with the device.  As I indicated in my response to RokuArjiemar last week, the remote came packaged with my Roku Ultra, purchased on 3/26/23.  Thanks!