Remotes

[RokuJharra-Q]

Hi, @Jldm3,

Welcome to the Roku community!

We appreciate you reaching out regarding the issue you are experiencing with your Roku remote. To assist you more effectively, could you share which specific button is not functioning? Additionally, provide the type of Roku remote you are using. Lastly, is there a pairing button on your remote's back?

Thank you for your cooperation, and we look forward to resolving this matter for you.

Cheers,
Jharra

[Jldm3]

I am using a voice activated remote and it is the right arrow that is not responsive. I have tried to re-pair the remote. I don't see a pairing button on the back of the remote.

[Jldm3]

Hi Jharra,

Any thoughts on why this might be happening?

Thank you,

Laurie

[RokuJharra-Q]

Thank you for keeping us posted, @Jldm3!

We would like to collect the following information to assist you further with this issue.

1. Serial number of the Roku player this remote is paired to.
2. Is this the remote that came with that device? If not, kindly specify if this is a Voice Remote Pro or Voice Remote Pro (2nd edition).
3. When and where did you purchase this?

Additionally, please try resetting your remote and inform us if the issue persists. To reset the remote, press and hold the Back/pairing button and the Home button simultaneously for about 20 seconds.

We'll wait for your reply.

Thanks,
Jharra

[Jldm3]

I re-paired and it seemed to work that first day, but now it is back to being almost totally unresponsive.

[Jldm3]

I just tried to re-pair by holding the back and home for 20 seconds and now the remote doesn't work at all.

[Brucey]

Hi, joining the many many people who's right arrow button doesn't work on the voice remote. Very disappointed. I can't even find a replacement to buy on the Roku website

[RokuTakashi]

Hi, @Jldm3 

Thanks for the post.

We appreciate you for taking the steps in an attempt to troubleshoot the issue.

We would recommend to change the batteries on your Roku remote and try to re-pair it to see any improvements.

Keep us posted on what you find out, and we'll continue to assist you.

Thanks,
The Roku Community Team.

[RokuTakashi]

Hi, @Brucey 

Welcome to the Roku Community.

Thanks for sharing with us your concern regarding the Roku Voice Remote.

To check for the Roku Voice Remote, you can visit this official Roku website link Roku Voice Remote.

If you need further assistance, let us know.

Thanks,
The Roku Community Team. 

[Brucey]

Hi, thanks for the reply.

This is not a low battery or pairing problem. It's the physical button not working unless you press really hard. All the other buttons are fine.