RokuJharra-Q
Retired Moderator
Joined 2 years ago
User Profile
User Widgets
Contributions
Re: Roku Ultra LT unstable network connection
Totally_Coiny Thanks for letting us know about the issues with the Roku Ultra LT! We're here to help. We recommend the following steps to help resolve the issue: Clear cache and data: From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset. Choose "Reset connection" and then- Restart your Roku device by unplugging your TV and then plugging it back in. This step can help clear any temporary cache or data causing issues. Check your internet connection: Ensure that your Roku device is connected to a stable internet connection. You can test your internet connection by going to Settings > Network > Check connection on your Roku device. If your connection is weak or unstable, try restarting your router or contacting your internet service provider for assistance. For more troubleshooting steps, please visit our support page on How to resolve a channel playback issue. Please try these steps and let us know how they go. Roku Community Team29Views0likes0CommentsRe: Netflix app causing Menu volume to stop working
K_C1 Thanks for the post! We know that some users are having trouble with audio not playing in apps. Step 1: Try restarting your Roku device: Home > Settings > System > Power > System restart (Skip "Power" if it's not shown) If the issue persists, please share: Roku model, software version, serial number, device ID (Found under Settings > System > About) Tracker ID (Press Home 5x, then Back 5x) A short video of the issue, if possible For updates or to give feedback: Audio Issue – Under Investigation Thank you, Roku Community Team17Views0likes0CommentsRe: Apple TV+ - need to sign in each time
Hi cofo Thanks for letting us know about the issue with Apple TV+. We’re here to help, but we need a bit more information to resolve it. Could you tell us more if this is an issue with multiple channels on your Roku device? If you haven't tried some troubleshooting, we would recommend checking for more help here on how to resolve a channel playback issue. Let us know more about this or if the troubleshooting steps provided help. Thanks, Roku Community Team132Views0likes0CommentsRe: No sound
Kathy306 Thanks for the post! We understand that some users are reporting no audio across multiple apps. We're on it! Step 1: Try restarting your Roku device: Home > Settings > System > Power > System restart (Skip "Power" if it's not shown) If the issue persists, please share: Roku model, software version, serial number, device ID (Found under Settings > System > About) Tracker ID (Press Home 5x, then Back 5x) A short video of the issue, if possible For updates or to give feedback: Audio Issue – Under Investigation Thank you, Roku Community Team16Views0likes0CommentsRe: TCL Roku TV has no sound on any apps
Hey ster46 We're investigating. Some users are reporting no audio across multiple apps. We're on it! Step 1: Try restarting your Roku device: Home > Settings > System > Power > System restart (Skip "Power" if it's not shown) If the issue persists, please share: Roku model, software version, serial number, device ID (Found under Settings > System > About) Tracker ID (Press Home 5x, then Back 5x) A short video of the issue, if possible For updates or to give feedback: Audio Issue – Under Investigation Thank you, Roku Community Team91Views0likes0CommentsRe: YouTube freezing
Hi jrgibson Thank you for bringing this issue to your YouTube app. We're here to help! Let’s try a few things to fix it: Remove and Reinstall the app. Often, that can clear up the problem. Restarting your Roku device before adding the app back can also help make sure everything goes smoothly. We also recommend checking our support page for troubleshooting Steps on How to resolve the channel playback issues. If that doesn't help, contact the channel provider for further assistance. Roku Community Team157Views1like2CommentsRe: Roku Screensaver keeps reverting to 10 minutes
Emissary35 Thanks for sending over the issue with the Screensaver. Could you share the details below so we can help you out further? Device info and OS version(Settings > System > About) Tracker and GC (Home 5x, Back 5x) What troubleshooting steps have you done so far? Thanks for your patience and help! Roku Community Team960Views0likes9CommentsRe: Screen Mirroring No Longer Working
MadsJef Thanks for keeping us updated on the screen mirroring issues. We’re here to help! Could you share a bit more info? Roku device or TV model, serial number, and device ID. (these can all be found in Settings > System > About). Tracker and GC (Home 5x, Back 5x) Which specific app(s) are affected? (Is this the only app affected?) The mobile phone's model and running software version. Sharing this information will help our team investigate the issues with your devices and get you the help you need. Thanks for your help! Roku Community Team671Views0likes0CommentsRe: Stuck in recovery mode help help how to fix onn
Country74 Thanks for keeping us posted! To help us isolate the issue, could you provide us with additional details: A photo of the screen where the issue occurred. The serial number of the Roku Device Have you tried connecting the Roku device to an alternative network, such as a mobile hotspot, to see if it makes a difference? Please keep us posted with the requested information. Thanks, Roku Community Team333Views0likes4CommentsRe: Roku Mobile App Home and suggested apps
haylood Welcome! We understand you’re having issues with the Roku mobile app, and we’re here to help! Can you let us know when the issue started? Also, if you could take a picture of the error, that’d be great. In the meantime, try uninstalling and reinstalling the app and updating the Roku app to see if that fixes things. Let us know how it goes! Roku Community Team94Views0likes0Comments