Remotes

[RokuJharra-Q]

Hi, @Jldm3,

Welcome to the Roku community!

We appreciate you reaching out regarding the issue you are experiencing with your Roku remote. To assist you more effectively, could you share which specific button is not functioning? Additionally, provide the type of Roku remote you are using. Lastly, is there a pairing button on your remote's back?

Thank you for your cooperation, and we look forward to resolving this matter for you.

Cheers,
Jharra

[Jldm3]

I am using a voice activated remote and it is the right arrow that is not responsive. I have tried to re-pair the remote. I don't see a pairing button on the back of the remote.

[Jldm3]

Hi Jharra,

Any thoughts on why this might be happening?

Thank you,

Laurie

[RokuJharra-Q]

Thank you for keeping us posted, @Jldm3!

We would like to collect the following information to assist you further with this issue.

1. Serial number of the Roku player this remote is paired to.
2. Is this the remote that came with that device? If not, kindly specify if this is a Voice Remote Pro or Voice Remote Pro (2nd edition).
3. When and where did you purchase this?

Additionally, please try resetting your remote and inform us if the issue persists. To reset the remote, press and hold the Back/pairing button and the Home button simultaneously for about 20 seconds.

We'll wait for your reply.

Thanks,
Jharra