RokuArjiemar
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Re: Is there another way to turn off HDR?
Hello! Tork, Thanks for the updates, It looks like it will require some assistance from our friends at TCL. You can find their support options here (Where can I get support for my Roku TV™?) or reach them at 1-877-300-8837. Thanks, Arjiemar4.1KViews0likes0CommentsRe: Wireless Doorbell Won't Record Videos Or Pictures Manually
Hello! Cjohns910910, Thanks for your first post in the Roku Community! We’re sorry to hear about the issue with your Roku Wireless Doorbell not recording videos or pictures, and we’re happy to help! Please follow these troubleshooting steps: Ensure your Roku Smart Home app and doorbell firmware are up to date. Check the Event Recording settings: Make sure Detects Motion and Detects Sound are turned on. Go to Doorbell Live Stream > Settings > Event Recording. Make sure there are no event recording schedules set. Toggle All Day ON if necessary. Adjust the detection sensitivity: Turn it up to 100 via Doorbell Live Stream > Settings > Detection Zone. If you get too many notifications, lower the sensitivity by 5-10 notches. Check for scheduled Rules that might affect event recordings: Tap the [...] in the Roku Smart Home app > Edit Rules. Verify if you’ve set any rules that could be affecting this. Test your WiFi connection: Check if other devices on the same network can access the internet. If not, reboot your router. Power cycle the doorbell: Flip the breaker switch for 10 seconds and turn it back on. Check your network connection and signal strength. If it’s below 3 bars, try moving the camera closer to the router. If needed, perform a factory reset: Press and hold the setup button on the doorbell until the status light turns solid yellow. Once it flashes again, set it up as a new device. If the issue continues, contact your ISP to resolve network issues. Please keep us updated on your progress, and we’ll be happy to help further if needed. Thanks again, The Roku Community Team2.3KViews0likes7CommentsRe: Roku Wireless Speakers won't pair on Roku TV
Gamertag3110, Thanks for the update, If you're having trouble connecting the wireless speakers, don’t hesitate to contact Roku Support for helpful assistance. They can guide you through the pairing process. Let us know if you have any other questions. We're always happy to help. Thanks, Arjiemar1.5KViews0likes10CommentsRe: Roku Wireless Speakers won't pair on Roku TV
Gamertag3110, Thank you for posting in the Roku Community! We appreciate you contacting us about your Roku Wireless Speaker, we are sorry to hear that you are experiencing issues with the setup process. We're pleased to assist. We are providing some steps to try below, but can you let us know where the pairing failure occurs? - speakers not detected - speakers detected but are not pairing - speakers paired but SW update update fails We recommend going through the following steps. Get the latest software for your Roku TV 1. On the Roku TV home screen, go to 'Settings' 2. Select 'System' 3. Select 'System update' 4. If a software update is available, allow it to download and restart the TV. Pair the speakers again after the software update has been completed 1. Unplug the power cord from each speaker 2. Reconnect the power cord to each speaker then follow the voice guide If no software update was available and it indicates you are up to date, you may need to restart the TV by unplugging and reconnecting the TV's power cable and letting the Roku TV restart. Then unplug/reconnect the power cables from each speaker and follow the voice guide. For detailed information, please refer to this link: How to resolve issues pairing your Roku wireless speakers. Please keep us posted on what you find out and we will be happy to continue assisting you further. Thanks, Arjiemar2.4KViews0likes12CommentsRe: Streambar does not list wireless speakers as a pairing option
luke425, Thank you for posting in the Roku Community! We appreciate you contacting us about setting up your Roku Streambar SE. We are happy to assist you. Your Roku Streambar SE will work with any television that has an available HDMI® port. However, to simplify connections, we recommend using a special type of HDMI port called an ARC (Audio Return Channel) port. Smart TVs manufactured in 2009 and later typically have one ARC port labeled HDMI-ARC or ARC (among the other HDMI ports). If another device is already using the ARC port, consider moving that device to a different HDMI port – only one device can be connected to the ARC port. If your TV does not have an ARC port, you will need to connect both the included HDMI cable and optical cable to your TV. How to connect your Streambar to power Use the included power adaptor to connect your Streambar to a wall outlet. How to connect your Streambar to the ARC port Use the included Premium High Speed HDMI Cable to connect your Streambar to the ARC port on your TV and then follow the steps in the next section to check the settings on your TV. Note: You do not need to connect an optical cable when using the ARC port. If you use both, the sound may be out of sync. For more detailed information, please check it out here: How to set up your Roku Streambar SE. Let us know if you have any other questions. We're always happy to help. Thanks, Arjiemar735Views0likes1CommentRe: Roku wireless speakers not available to connect with Roku Ultra
Billyver, We appreciate you posting in the Roku Community! Thank you for contacting us about setting up your Roku Wireless Speaker with the Roku Ultra. We are happy to help. Roku wireless speakers must be connected to a Roku TV system, Roku Streambar, Roku Streambar Pro, or Roku Smart Soundbar. Wireless speakers cannot be connected directly to a Roku Streambar SE, other TVs, sound systems, or Roku streaming players. You can only use Roku wireless speakers and a Roku TV Wireless Soundbar together if they are paired with a Roku Plus Series TV. Learn more about the different Roku surround sound configurations. For more detailed information, please check it out here: How to set up your Roku wireless speakers. Thanks again for reaching out. Please let us know if you have any other questions or concerns. Cheers, Arjiemar433Views0likes0CommentsRe: Only live tv display incorrect time
Justdann, We appreciate you for posting in the Roku Community! Thank you for contacting us about the issue you’re experiencing with your Roku TV channel guide. We understand that the time display is incorrect, showing a discrepancy of half an hour. We are here to help you resolve this issue. Please ensure you are not using a VPN for another region. If you are not, check that your zip code is correct in the main system menu and verify that the time zone in the time menu is set accurately. If you have an antenna connected to your Roku TV and the list of "over-the-air" channels you see in Live TV Channel Guide does not match your area, try entering your zip code in the Settings menu on your Roku TV using the steps below. Press Home on your Roku TV remote Scroll and select Settings Select System Select the Zip code and enter your zip code Press OK to update the zip code After you enter your zip code, you need to set up the Live TV input again and let your Roku TV re-scan the "over-the-air" channels. For more detailed information, please check how to find TV listings using the Live TV Channel Guide. Please keep us posted on what you find out. We will be happy to continue assisting you. We look forward to hearing from you. Thanks, Arjiemar504Views0likes1CommentRe: Phillips Roku 4k TV 65PUL7973/F6 Not allowing HDMI connections
Hello! CarterS, Thank you for posting in the Roku Community! We appreciate you contacting us about the HDMI connection issue with your Philips Roku TV. We are happy to assist you. If you're encountering an issue with your Roku TV manufactured by a Roku partner, start by contacting the manufacturer. Each TV manufacturer provides direct support for its models. For support regarding Roku TVs, please visit our support page: Where can I get support for my Roku TV™? For in-depth instructions when making connections, completing the Guided Setup, using features, or configuring settings; refer to the Roku TV User Guide. If you need additional help with your Roku TV, please feel free to contact your Roku TV manufacturer. Thanks, Arjiemar465Views0likes0CommentsRe: Tv comes on sound works but screen doesn’t.
Texas_T, Thank you for posting in the Roku Community! We appreciate you contacting us about the black screen issue on your Roku TV. We're happy to help. Here are some troubleshooting steps to try: Check the Basics: Power Supply: Ensure that the TV is securely plugged in and that the power outlet is functioning properly. Cable Connections: Verify that all cables (power, HDMI, etc.) are firmly connected to both the TV and your source device (e.g., cable box, game console). Input Source: Make sure your TV is set to the correct input source (e.g., HDMI 1, HDMI 2, AV). Wake Up Mode: Some TVs have a "wake-up" mode. To wake the TV up, press any button on the remote or the TV itself. HDMI-CEC: Ensure HDMI-CEC is enabled on your TV. This feature allows devices connected to the TV to control each other. Check your TV's settings for the HDMI-CEC option and enable it. Restart Your TV: Turn off your TV, wait a few moments, then turn it back on. Or, unplug the TV from the power source, wait 10-15 seconds, then plug it back in. Factory Reset: As a last resort, you can try performing a factory reset. Please note that this will erase all settings and data on your TV. Refer to your TV's user manual for specific instructions on how to perform a factory reset. For more detailed information, please check here: How to restart or factory reset your Roku streaming device. Let us know if you have any other questions. Thanks, Arjiemar410Views0likes1CommentRe: Roku TV is not displaying anything. Screen is black
Kassie, Thanks for the update, We understand your concern, however, Roku only provides the Operating System for your TV, and we do not manufacture or sell this model. You will need to reach out to the TV manufacturer for further support with this issue. They will help you with the next steps per their warranty policy. You can reach the support for your TV here: https://support.tclusa.com/televisions or at 1-877-300-8837 For support regarding Roku TVs, please visit our support page: Where can I get support for my Roku TV™? Have any other questions? Don't hesitate to let us know. Thanks, Arjiemar2.2KViews0likes0Comments