Wireless Doorbell Won't Record Videos Or Pictures Manually

Hello! Cjohns910910,

Thanks for your first post in the Roku Community!

We’re sorry to hear about the issue with your Roku Wireless Doorbell not recording videos or pictures, and we’re happy to help!

Please follow these troubleshooting steps:

1. Ensure your Roku Smart Home app and doorbell firmware are up to date.
2. Check the Event Recording settings:
   • Make sure Detects Motion and Detects Sound are turned on.
   • Go to Doorbell Live Stream > Settings > Event Recording.
   • Make sure there are no event recording schedules set. Toggle All Day ON if necessary.
3. Adjust the detection sensitivity:
   • Turn it up to 100 via Doorbell Live Stream > Settings > Detection Zone.
   • If you get too many notifications, lower the sensitivity by 5-10 notches.
4. Check for scheduled Rules that might affect event recordings:
   • Tap the [...] in the Roku Smart Home app > Edit Rules.
   • Verify if you’ve set any rules that could be affecting this.
5. Test your WiFi connection:
   • Check if other devices on the same network can access the internet.
   • If not, reboot your router.
6. Power cycle the doorbell:
   • Flip the breaker switch for 10 seconds and turn it back on.
   • Check your network connection and signal strength. If it’s below 3 bars, try moving the camera closer to the router.
7. If needed, perform a factory reset:
   • Press and hold the setup button on the doorbell until the status light turns solid yellow.
   • Once it flashes again, set it up as a new device.

If the issue continues, contact your ISP to resolve network issues.

Please keep us updated on your progress, and we’ll be happy to help further if needed.

Thanks again,
The Roku Community Team