Forum Discussion

Lazerloss1's avatar
Lazerloss1
Newbie
3 years ago
Solved

Remote power level keeps flashing on screen

My RC-MC1 remote is a rechargeable device. It works the system fine, but recently has started flashing its power level on the screen every 10 seconds or so. No idea why. It has no obvious damage. When I go to settings I don't have the option to "forget device". 

remotes
  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi jodola,

    Thanks for keeping us updated!

    Have you tried doing a system restart and pairing your Roku Voice Remote Pro again to see if the issue persists? If not, we highly recommend doing a system restart by navigating to Home and then going to Settings > System > System Restart. Once you've done this step, press and hold the pairing button at the back of your Roku remote for 30 seconds, then press again for 5 seconds when a green light starts blinking. Wait to see a prompt for the remote pairing.

    Please let us know how it works.

    All the best,
    Kash

  • RokuCarly's avatar
    RokuCarly
    3 years ago

    Welcome and thank you for posting here at the Roku Community, Jodohi!

    We sincerely regret any trouble this may have caused you and appreciate you for trying to troubleshoot your remote.

    If you want to remove an existing remote connected to your TV, navigate to your Home screen. Scroll up or down to select Settings > Remotes and Devices. Please be aware that you can't remove an existing remote through your TV if it is the only one connected to it. But you can reset it by pressing and holding the Back and Home button simultaneously for about 30 seconds to reset/unpair. 

    Furthermore, rest assured that our Support team has been made aware of your concern and will send you a separate email for further assistance. Kindly keep an eye out on your inbox.

    Kindly let us know if you have further clarification. We'd be glad to help. 

    Kind regards,
    Carly

  • RokuCarly's avatar
    RokuCarly
    3 years ago

    Thanks for informing us, Jodohi.

    This has already been forwarded to our Support team. Kindly continue communicating with them for further assistance and updates. 

    Aside from this, let us know if there's anything else we can be of assistance with. 

    Kind regards,
    Carly

  • RokuCarly's avatar
    RokuCarly
    3 years ago

    We're grateful to have you here at the Roku Community, jbhabashi!

    We appreciate you bringing this to our attention and trying to perform all the troubleshooting procedures possible. We sincerely regret any inconvenience this may have caused you. Since your issue still persists, we'd happily forward this to our Support team for further assistance. Kindly keep an eye on your inbox!

    In the meantime, you can install the Roku mobile app as an alternative to a physical remote. It works well with all of Roku's streaming devices or TVs and has a private listening feature. 

    Feel free to let us know if there's anything else we can help you with or create a new thread for different concerns. We'd be glad to help. 

    Kind regards,
    Carly

50 Replies

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  • jbhabashi's avatar
    jbhabashi
    Reel Rookie
    3 years ago

    I also have the same issue with my roku remote. It started about a 3 weeks ago. The annoying power level keeps flashing on right top corner of the screen every 5 sec. I have tried all the pairing suggestions but it is still the same. 

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      3 years ago

      Hi jbhabashi,

      Thanks for sharing your issue with your Roku device in the Roku Community!

      Have you tried restarting your Roku device and seeing if the message disappeared? We recommend doing this from the Settings menu by navigating to Settings > System > Power (if you do not see a Power submenu, skip to the next step.) > System restart.

      Please keep us posted if the issue persists.

      All the best,

      Chel

      • jbhabashi's avatar
        jbhabashi
        Reel Rookie
        3 years ago

        I have tried the restart steps, it didn't work. I unplugged the roku device, it didn't work. The software is updated. I have tried pairing options, again it didn't work. I cannot remove the remote's battery because it is a rechargeable remote. It seems this problem started about a month ago for so many users. Isn't it a sign that there is a systematic issue with remotes probably last software update, or something of this type? Anyway, first it was annoying but now the remote responding very slow, because most of the time it is trying to get paired with device, which makes it useless. 

  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    Hi Lazerloss1, 

    Thanks for reaching out to the Roku Community. 

    Have you tried re-pairing the remote and see if it helps? To do this, follow the steps below. 

    Put your streaming device in pairing mode:

    1. Remove the power cable from your streaming device
    2. Wait at least 5 seconds
    3. Re-connect the power cable
    4. Wait for your streaming device to power on, and the Home screen to appear on your TV screen
    5. Within 30 seconds of seeing the Home screen on your TV screen, put your voice remote into pairing mode

    Put your voice remote in pairing mode:

    1. Press and hold the pairing button on your voice remote for 20 seconds. The status light should slowly flash green, stop, and then flash rapidly. When this happens, release the pairing button and your remote will restart.
    2. Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash. If the light does not flash, charge your remote.
    3. Wait for 30 seconds while the remote establishes a connection with your streaming device.

    Once your streaming device and remote are connected, the pairing dialog will appear on your TV screen. And then observe if you still get the problem after. 

    Keep us posted. 


    Regards,
    Nimfa

    • jodola's avatar
      jodola
      Channel Surfer
      3 years ago

      I have the same issue, and I followed these steps, but it didn't help.  I have the 4802X Roku Ultra, SN X01000P8HA67, software 12.0.0 build 4184-C2, and the Voice Remote Pro model RC795, firmware rtn.4228, with a rechargeable battery, so I can't remove the battery cover or replace it.  I've had the device for about 3 months and I've had to charge the remote twice.  The second time was two nights ago - I got the message in the upper right corner saying "Remote Control" with a battery level indicator showing 1 red bar.  I charged the remote overnight.  Then yesterday evening and this evening, while trying to watch my shows, the "Remote Control" message started popping up, with full green bars, would stay on screen for 5 seconds, go away for 5 seconds, come back on for 5 seconds, ad infinitum.  While it's doing that, besides being a constant annoyance while trying to watch a show, it also makes the remote less responsive.  I often have to hit a button more than once for the command to register.  I got out my old Roku Express remote, because there is no lag, but the messages about the Voice Remote Pro continue on.  I followed the steps you listed - I unplugged the power cable from the Roku, waited 5 seconds, and plugged it back in, and the moment it restarted and was back on the home screen again, the "Remote Control" messages started again.  I continued with the pairing steps anyway, and the messages haven't stopped.  It there a way to unpair, and disassociate that remote altogether so I can just use the old remote?  Do I have to do a factory reset?  I've read several posts in this forum with people having the same issue, and factory resets didn't fix their issue, but maybe they were repairing the same remote.  Thank you!

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        3 years ago

        Hi! jodola,

        Thank you for reaching out to the Roku Community!

        For additional help solving an issue with your Roku Voice Remote Pro or one of its features, refer to the detailed article: Setup and charging: How do I resolve issues with my voice remote?

        Please keep us posted on what you find out, and we will be more than happy to continue assisting you further. We look forward to hearing back from you.

        Thanks,

        Arjiemar

    • Anotherusergeez's avatar
      Anotherusergeez
      Channel Surfer
      3 years ago

      This didn't work. The remote is fully charged and the icon pops up every fifteen seconds! It's crazy annoying

       

    • esteffen769's avatar
      esteffen769
      Reel Rookie
      3 years ago

      hello

       

      same here. did restart, re-pair, switched remote from one roku hub to another and same thing; it's the remote for sure. Why can't roku provide a fix?  😑

      • renojim's avatar
        renojim
        Community Streaming Expert
        3 years ago

        Since the remote uses the same Wi-Fi channel as the stick, try changing your Wi-Fi channel on your router.  Another thing to try is switching from a 5GHz channel to a 2.4GHz channel or vice versa.  Don't use "Auto" for your channel.  Pick one and stick with it unless/until you find a good reason to change it.

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      3 years ago

      Hi Lazerloss1, 

      Thanks for your post. 

      We apologize to hear that you are also seeing this problem with your Roku device. We'd like to help you further. Can you please provide the serial number of your Roku device from Settings>System>About?

      Once we have the information, I'll be able to assist you further from there.


      Regards, 
      Nimfa

      • Hkwok168's avatar
        Hkwok168
        Reel Rookie
        3 years ago

        I just brought this from Costco.  I have the same power level keeps flashing plus more remote issue.  My serial number is X01000V139SA; software version 12.0.0 build 4184-C2; model 4800X - Roku Ultra.  

         

    • Spicebery's avatar
      Spicebery
      Newbie
      3 years ago

      Hi everyone! RUSSELL40 Lazerloss1 RokuNimfa-C Anotherusergeez 

      I am facing the same issue with my Roku voice remote pro that came with the Roku ultra recently purchased directly from Roku. 

      I have attempted recharging and repairing but nothing works. 

      Have you received any feedback or resolution to your issue from Roku Support?

      Thanks!
      S

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        3 years ago

        Hi! Spicebery,

        Thanks for reaching out to the Roku Community. 

        Have you tried re-pairing the remote and see if it helps? To do this, follow the steps below. 

        Put your streaming device in pairing mode:

        1. Remove the power cable from your streaming device
        2. Wait at least 5 seconds
        3. Re-connect the power cable
        4. Wait for your streaming device to power on, and the Home screen to appear on your TV screen
        5. Within 30 seconds of seeing the Home screen on your TV screen, put your voice remote into pairing mode

        Put your voice remote in pairing mode:

        1. Press and hold the pairing button on your voice remote for 20 seconds. The status light should slowly flash green, stop, and then flash rapidly. When this happens, release the pairing button and your remote will restart.
        2. Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash. If the light does not flash, charge your remote.
        3. Wait for 30 seconds while the remote establishes a connection with your streaming device.

        Once your streaming device and remote are connected, the pairing dialog will appear on your TV screen. And then observe if you still get the problem after. 

        Keep us posted. 
        Thanks,

        Arjiemar

  • Dalamarde's avatar
    Dalamarde
    Reel Rookie
    3 years ago

    I wonder if there was some sort of update that was pushed, because this just started to happen to my Voice remote pro Monday the 17th of July.  My remote has worked fine for 10 months and was bought as a replacement for the standard remote that was defective that came with my system. I have done all the steps advised here and nothing seems to work.

    The only thing that I have to add is that when the issue started the battery notice came up on the screen showing 1 red bar.  This was fine as I hadn't charged it in a month.  I plugged it in to charge and a few hours later came back to use it to turn on Roku TV. That is when the issue started for me.

  • Dfresh567's avatar
    Dfresh567
    Roku Guru
    3 years ago

    Lazerloss1 @Is the ex-mc1 remote a Roku remote? I didn’t know they have a rechargeable remote? Or is it from a 3rd party vendor?