I have a Roku streaming stick, model 3800X, remote is RC339. Over the last few days, the remote keeps un-pairing with the device for no obvious reason. The batteries are fresh and connection seems good. But to get things working again I have to unplug my Roku, take out the batteries and then set everything up like new every hour or so. This has also started happening to another Roku setup in my house. Any help would be appreciated.
We have had ours up and running since March and it was working well. As of today, it will not stay connected to the internet, including dropping the connection to the remote. We have done as much troubleshooting as we can find online or via the forum, and still no luck. Hoping to get in touch with customer support, but I don't know how to find anyone. Any help would be appreciated.
Thanks for the post.
We would recommend taking a look a the troubleshooting steps on our Support page here: How do I resolve problems with my Roku® enhanced "point-anywhere" remote?
If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
Thanks,
Danny
My Roku remote keep impairing even after doing all the tips suggested.my remote s/n:3226000122-03
Model RC51
Im having the same problem. My remote keeps unpairing and i have to take the batteries out just for a sec and it works fine for about 5 min. I have the roku express plus. Its worked fine for over a year and just started this about a month ago. Yeah i keep reading not to worry i can download the roku app which i did when i first bought my roku and its a great app never a problem or you can buy a replacement super dooper remote. Why would or should i have to do either? I already paid for a remote when i bought a new roku device. And if i buy the super dooper remote am i just taking a chance hoping it dont have 20 pages of troubleshooting articles? I mean when you read these articles that are the same problems with everybodys remotes you think you could at least get an answer like we apologize we've identified the problem and it has been fixed take your old remote and receipt to where it was purchased and get a new one half off or even a dollar off. Just don't come back and say well you can download the remote app or buy a new remote like its no big deal get over it. Why would i buy a new remote when i already know roku has many problems with their remotes? Oh well just thought I'd throw that out there as a paying customer that roku's seemed to forgotten about since they've gotten so big. Thank you Tony Rhodes
Thanks for the post.
Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.
Thanks,
Danny
Hi, I just started having this issue with my Roku Streaming Stick 4k (Model 3820CA). A few times a day the remote stops working. I remove the remote batteries then put them back in and the remote reconnects and works. The batteries are full and the streaming stick is powered from the wall outlet. I've had the stick for a year with no issues. This started happening when I placed a wifi router in the living room near the TV in order to get better wifi coverage in the front of the house. The router is an Asus RT-AX1800S. This is really annoying so any help would be appreciated. Thanks!
Okay so I have a streaming stick plus a few months back our remote quit pairing.. I have done every step available to pair it. New batteries, different types of batteries, soft reset, unplugging, trying to repair the remote.. so I hard reset it and now it is stuck on the launquage screen and cant pair the remote I put the batteries back in and the remote just flashes and flashes forever.. I ordered a brand new remote and still stuck on the lauquage screen and the light on the new remote just flashes what do I do I am to the point I'm gonna just throw it away. I'm so frustrated it's only a year and half old.. help pls
Thanks for the post.
If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
Thanks,
Danny
I've also started having this issue as of 11/12/20, two days in a row. It's a 3800X Roku Stick and an RC-AL2 point anywhere remote pair that I've had about 2 years and haven't had this issue before yesterday. Batteries are fresh and internet is working fine. The only thing I can think of is that it's just gotten cooler where I am, low to mid-60s during the day and 40s overnight.
I have the same problem, but just bought the unit today!
Well, I got some suggestions from tech support, but not sure they made a lot of difference. However, at the moment it's working correctly.
It doesn't seem to be an issue with signal strength, since the remove worked fine before, and fresh batteries didn't make a difference. Following the normal steps to re-pair the stick and remote didn't achieve anything. But for a while this worked: I'd remove one battery from the remote and put it back. For a short period I could use the remote—usually long enough to get to whatever channel I wanted and choose a program. If I set down the remote for any length of time, even a minute or two, it'd be unpaired again. It was a pain to have to open the battery compartment and remove a battery every time I had to pause or stop play, but at least it worked.
Recently the advice had to do with resetting my router to the preferred channels—I believe I just had to set the 5GHz channel to 161. But again, this was all about signal strength, so it achieved nothing, except that I had to spend a couple of hours trying to access my router's channels and working with Frontier tech support to do it. Since it didn't solve the problem, Roku tech support was going to send me a new remote—but since it happened with both the old and new remotes, it didn't seem likely to me that it was a faulty remote either.
I was about to tell them that, but figured I needed to test the old remote before I did—and in order to do that I had to unplug the streaming stick and re-pair it to the old remote. And oddly enough, that seemed to work! I've used it two or three times since then, and haven't had any issues with the remote not working the first time, or after sitting for a few minutes—or a whole program. So maybe there's a fault with the pairing software that makes some units fail to accept pairing repeatedly—but just some of the time.
If it happens during a program, just removing a battery and putting it back in may jog the remote—but if it's not working at the beginning, it looks like you may just have to keep going through the pairing process until it takes—i.e. remove the batteries, unplug the streaming stick, wait a few seconds, plug the streaming stick back in, put the batteries back in the remote, press and hold the pairing button, and wait for the light in the battery compartment to flash brightly and the remote to pair with the streaming stick. If it doesn't pair after a minute or two, you might need to try again. I just hope you don't have to go through what I did the first time, with the TV refusing to recognize that the streaming stick was plugged in after being unplugged. Good luck!
I started to have a similar problem since yesterday (had been working for over year). I tried the to fully disconnect the streaming stick and then connect back. The remote will work for 10-15 min and then would stop working again.
Thanks for the post.
Can you please provide more information about the issue you are experiencing? What Roku model device are you using?
With more information we will be able to assist you further.
Thanks,
Danny
The Roku Streaming stick is model is 3810X and remote may be RC-AL7. The remote control is able to control the TV power on/off and volume. The piece that does not work is any of the roku function
I have had this exact issue for the past few weeks. I started having to pair my remote every day, sometimes while in the middle of watching something. Today it unpaired and I cannot get it paired again - the green light keeps flashing. I have tried all the troubleshooting tips and the remote works fine for the volume on the TV. It is a Roku Streaming Stick+, remote model RC-AL7, purchased this past March.
Thanks for the post.
Can you please provide us with the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-summary of the issue you are experiencing
-when did you start see this issue occur?
With more information we will be able to investigate further.
Thanks,
Danny
Hi Danny,
Sorry I did not see this until now. Ok, Model 4200X-Roku 3, Serial number 4124DX021325, Software version 9.3.0 . build 4194-04. I do not see a "device ID".
I have to keep restarting the system and pairing the remote. I can be watching something and on the middle of the show the remote just stops working, At times I have to pair the remote 3-4 times a day in a matter of minutes. This issue has been happening for months now. I have this Roku for almost 6 years now.
I would appreciate any feedback on how to resolve the issue from keep on happening, thank you.
Dee
I've been having the same issue. Have had to pair the remote just about every day. I have swapped batts several times so that can't be the issue. Please help thus is very frustrating 😔
