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Thanks for the post.
Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.
Thanks,
Danny
Hi, I just started having this issue with my Roku Streaming Stick 4k (Model 3820CA). A few times a day the remote stops working. I remove the remote batteries then put them back in and the remote reconnects and works. The batteries are full and the streaming stick is powered from the wall outlet. I've had the stick for a year with no issues. This started happening when I placed a wifi router in the living room near the TV in order to get better wifi coverage in the front of the house. The router is an Asus RT-AX1800S. This is really annoying so any help would be appreciated. Thanks!
- RokuKariza-D3 years agoRetired Moderator
Hey jaydee77ca
Thanks for reaching out here in the Community!
For starters, we recommend re-pairing your remote to your stick. To do this, please follow the steps below:
- Remove the power cable from your Roku device, wait 5 seconds, and then re-connect the power cable.
- Wait until your Roku device displays the home screen.
- Restart your remote. If your remote uses standard batteries, restart your remote by removing and reinserting the batteries.
- Press and hold the pairing button for 5 seconds until you see the status light begin to flash. If the light does not flash, charge your remote or replace the batteries.
- Wait for 30 seconds while the remote establishes a connection with your Roku device.
Once the Roku device is connected to the remote, the pairing dialog should appear on your TV screen.
Moreover, when using a Roku Streaming Stick that can be connected directly to an HDMI® port on your TV, wireless interference from the HDMI connector may impact the performance of your remote. We suggest moving it away from the HDMI connector on your TV by installing a free extension cable.
For more information, check out this link: How to fix your Roku® voice or simple remote that is not working
Let us know how it goes.
All the best,
Kariza- jaydee77ca3 years agoReel Rookie
Hi RokuKariza-D
I followed the instructions you posted but the remote still frequently unpairs. It happens at least once per day sometimes two or three. Removing the batteries and putting them back in seems to get it to reconnect again. I notice that the green light under the battery cover is on solid when I remove the battery cover then it’s not on after I remove and reinstall the batteries. I’m already using an HDMI extension cable.
Thanks
- RokuKariza-D3 years agoRetired Moderator
Thanks for the reply.
Please see my post above so I can assist you further with your remote issue.
All the best,
Kariza