Forum Discussion

AUTiger7222's avatar
AUTiger7222
Binge Watcher
22 days ago
Solved

Buffering After Watching A Long Time

I have several different Roku devices and I've noticed that after streaming for a long period of time it will just randomly start having buffering issues on any of the devices. My internet connection is fine and I know that's not the issue, the issue is with the Roku because I can exit out of the app and go back in and it will play fine for a while again before returning to the buffering issues. I have no idea how something can play fine for a while and then just suddenly have buffering issues that has nothing to do with my internet going out. BTW, this usually happens watching sports cause that's almost all I watch.

  • I've had it happen on several apps, and yes, I have tried system restart and it only temporary solves the problem. But I saw on another post about the trick to clear the cache and did that and so far haven't had anymore issues, but I haven't had a chance to sit and watch for a long period of time for it to happen again. I will say the feed on ESPN started playing a whole lot faster than previously.

6 Replies

  • RokuSuzyL's avatar
    RokuSuzyL
    Community Moderator

    Hi AUTiger7222​ 

    We noticed that you have an issue watching a show for too long, as it will buffer all of a sudden. 

    Could you share the specific app where you encountered the issue? Also, have you tried restarting the device? If not, please press Home> Select Settings > Select System > Power (if that option is not there, skip to the next step) > System restart. Once done, try to observe if it buffers again. 

    Let us know when you can!

    Roku Community Team

    • AUTiger7222's avatar
      AUTiger7222
      Binge Watcher

      I've had it happen on several apps, and yes, I have tried system restart and it only temporary solves the problem. But I saw on another post about the trick to clear the cache and did that and so far haven't had anymore issues, but I haven't had a chance to sit and watch for a long period of time for it to happen again. I will say the feed on ESPN started playing a whole lot faster than previously.

      • RokuSuzyL's avatar
        RokuSuzyL
        Community Moderator

        AUTiger7222​ 

        Thanks for that update and for trying the suggested steps. If anything happens on the apps again, please keep us posted!

        Roku Community Team