Forum Discussion

SoManySevens's avatar
SoManySevens
Channel Surfer
6 years ago

Roku Streaming Stick Remote Keeps Un-Pairing from Device

I have a Roku streaming stick, model 3800X, remote is RC339. Over the last few days, the remote keeps un-pairing with the device for no obvious reason. The batteries are fresh and connection seems go...
remotes
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
6 years ago

shoff SoManySevens 

Thanks for the post.

We would recommend taking a look a the troubleshooting steps on our Support page here: How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Muruha's avatar
Muruha
Newbie
6 years ago

My Roku remote keep impairing even after doing all the tips suggested.my remote s/n:3226000122-03

Model RC51

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    6 years ago

    Muruha 

    Thanks for the post.

    Can you provide us more information about the issue you are experiencing? What Roku model device are you using? How are you powering the device? Is the device plugged into a the TV USB port or is it plugged into a wall outlet?

    With more information we will be able to assist you further.


    Thanks,
    Danny

    • Tivoburkee's avatar
      Tivoburkee
      Community Streaming Expert
      6 years ago

      The Rc51 remote is one of the models that we know pairs with 3500 purple roku stick. And I think its UK roku remote.