Forum Discussion

SoManySevens's avatar
SoManySevens
Channel Surfer
6 years ago

Roku Streaming Stick Remote Keeps Un-Pairing from Device

I have a Roku streaming stick, model 3800X, remote is RC339. Over the last few days, the remote keeps un-pairing with the device for no obvious reason. The batteries are fresh and connection seems go...
remotes
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
5 years ago

Pkumar 

Thanks for the post.

Can you please provide more information about the issue you are experiencing? What Roku model device are you using?

With more information we will be able to assist you further.


Thanks,
Danny

Pkumar's avatar
Pkumar
Reel Rookie
5 years ago

The Roku Streaming stick is model is 3810X and remote may be RC-AL7. The remote control is able to control the TV power on/off and volume. The piece that does not work is any of the roku function

    • Joecadcon's avatar
      Joecadcon
      Newbie
      4 years ago

      I'm sure most all of us have don't the trouble shooting steps. The remote stays linked to tv power and sound bar volume yet loses pairing every day or two with streaming stick. It seems to be a pretty popular issue with all these posts. What is Roku doing about the flaw?

    • Tdand22's avatar
      Tdand22
      Newbie
      4 years ago

      For the past few months I’ve had to pair the remote regularly. The power and volume functions to the actual TV work when it unpairs, but the remote won’t work for the Roku. The past couple weeks, I’ve had to pair it daily, and now I am up to pairing it every time I turn the TV on. It seems like there should be a fix for this by now. 

      • Gsgris's avatar
        Gsgris
        Reel Rookie
        4 years ago

        I’m having the same problem, very frustrating.  I have not seen a fix for this issue yet

    • Pkumar's avatar
      Pkumar
      Reel Rookie
      5 years ago

      Hi Danny 

      I had tried all of these prior to posting it here. Even after disconnecting the roku (multiple times), replacing battery, repairing, the problem continue to exists. Additionally out of all the functions on remote, the functions to control the TV (e.g. Power, volume ) works and the functions to control Roku device (e.g. Home, navigation, etc) does not work. Also this started recently (it was working absolutely fine for a year) 

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        5 years ago

        Pkumar 

        Thanks for the update.

        If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

         

        Thanks,
        Danny

  • Drgusto's avatar
    Drgusto
    Reel Rookie
    3 years ago

    I have tried the following ways:

    1)hold the remote for 20 seconds

    2)restart Roku by power supply and by settings system restart

    3)removing batteries on remote

    And the remote still unpairs

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      3 years ago

      Hi Drgusto

      Thanks for the post.

      Could you provide us with the serial number of your Roku device associated with the affected remote? It can be found at the back or underneath the player itself. We'll be able to further assist you from there.


      All the best,
      Kariza

      • Drgusto's avatar
        Drgusto
        Reel Rookie
        3 years ago

        I emailed the serial number