Forum Discussion

SoManySevens's avatar
SoManySevens
Channel Surfer
6 years ago

Roku Streaming Stick Remote Keeps Un-Pairing from Device

I have a Roku streaming stick, model 3800X, remote is RC339. Over the last few days, the remote keeps un-pairing with the device for no obvious reason. The batteries are fresh and connection seems go...
remotes
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
5 years ago

Elained25 Aldez 

Thanks for the post.

Can you please provide us with the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-summary of the issue you are experiencing
-when did you start see this issue occur?

With more information we will be able to investigate further.


Thanks,
Danny

Damaries's avatar
Damaries
Reel Rookie
5 years ago

Hi Danny, 

Sorry I did not see this until now. Ok, Model 4200X-Roku 3, Serial number 4124DX021325, Software version 9.3.0 . build 4194-04. I do not see a "device ID".

I have to keep restarting the system and pairing the remote. I can be watching something and on the middle of the show the remote just stops working, At times I have to pair the remote 3-4 times a day in a matter of minutes. This issue has been happening for months now. I have this Roku for almost 6 years now. 

I would appreciate any feedback on how to resolve the issue from keep on happening, thank you. 

Dee 

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    5 years ago

    Damaries 

    Thanks for the information.

    Please be aware that the Roku 3 (4200) is an older device that is no longer under warranty. It's possible that the remote may simply be on its way out.

    If you need a replacement remote for your Roku device, you can purchase a Voice Remote from our Products page here: https://www.roku.com/products/accessories/player


    Thanks,
    Danny

    • Damaries's avatar
      Damaries
      Reel Rookie
      5 years ago

      Hi Danny, 

      Thanks again. It paired again, hopefully stays that way. I bought my Roku almost 6 years ago and never had an issue. Gow ling do they last before they are outdated? I have been planning to get a nee one but Im not sure which one. Can you guide me a bit with that? 

       

      Thanks, 

      Dee