Thanks for the post.
If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
Thanks,
Danny
I've also started having this issue as of 11/12/20, two days in a row. It's a 3800X Roku Stick and an RC-AL2 point anywhere remote pair that I've had about 2 years and haven't had this issue before yesterday. Batteries are fresh and internet is working fine. The only thing I can think of is that it's just gotten cooler where I am, low to mid-60s during the day and 40s overnight.
Almost exactly a year ago I bought a Roku streaming stick for my Samsung Smart TV. It worked fine until yesterday—I didn't have to touch it once, except to change the batteries in the remote. Oddly the original batteries lasted most of that time, but the replacement batteries were starting to go after a couple of months. Last night the remote wouldn't work at all, even though it supposedly still had enough battery power. Changing the batteries did nothing.
I tried everything I could find on the Roku troubleshooting pages, and was rewarded for unplugging the streaming stick and plugging it back in again by the TV refusing to recognize that there was anything plugged in at all. I went around and around in circles until I managed to break the streaming stick. I bought a brand new one today and set everything up. The new remote paired up and it seemed to work fine... until I actually tried to watch something this evening, and the remote wouldn't work.
I repaired the remote and watched a program. At the end of the program, the remote was unpaired again, and I couldn't stop Roku from autoplaying a random program I didn't want to watch... later on I tried to watch something else and had to start from scratch. This time I had to disconnect the streaming stick, then the TV didn't recognize it was connected, then I had to repair the remote again. I watched a program and the remote was unpaired again by the end of it.
Having to repeat every step over and over for no good reason is so frustrating it makes me want to scream—especially when I didn't have to touch the thing once for a whole year.
Thanks for the posts.
As stated in my previous post, if you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
Thanks,
Danny
A week after sending all of the requested data, no reply—not even a "we're working on it". But one thing that's almost helped: I don't have to keep unplugging the streaming stick and hoping that the TV knows it's there when I plug it back in again.
All I have to do is open the battery compartment on the remote, slide one of the batteries partway out, and then back in—and the remote works for a minute or two. No more endless attempts to pair that last for the same amount of time if they ever finish—about a minute. But it's a pain in the neck to have to open the battery compartment, slide a battery out, and push it back in *every time* I want to hit "pause" or "play" or "home". Especially if I've got something else in my hands to deal with. I missed a phone call tonight because it took too long to pause the loud program I was watching.
Remote controls should be one-handed—and thirty years ago they were not only one-handed, but kept working even after you put them down and picked them back up again. What's next, a remote you have to keep plugged in to the TV on a cord?
