I have had this exact issue for the past few weeks. I started having to pair my remote every day, sometimes while in the middle of watching something. Today it unpaired and I cannot get it paired again - the green light keeps flashing. I have tried all the troubleshooting tips and the remote works fine for the volume on the TV. It is a Roku Streaming Stick+, remote model RC-AL7, purchased this past March.
Thanks for the post.
Can you please provide us with the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-summary of the issue you are experiencing
-when did you start see this issue occur?
With more information we will be able to investigate further.
Thanks,
Danny
Hi Danny,
Sorry I did not see this until now. Ok, Model 4200X-Roku 3, Serial number 4124DX021325, Software version 9.3.0 . build 4194-04. I do not see a "device ID".
I have to keep restarting the system and pairing the remote. I can be watching something and on the middle of the show the remote just stops working, At times I have to pair the remote 3-4 times a day in a matter of minutes. This issue has been happening for months now. I have this Roku for almost 6 years now.
I would appreciate any feedback on how to resolve the issue from keep on happening, thank you.
Dee
Thanks for the information.
Please be aware that the Roku 3 (4200) is an older device that is no longer under warranty. It's possible that the remote may simply be on its way out.
If you need a replacement remote for your Roku device, you can purchase a Voice Remote from our Products page here: https://www.roku.com/products/accessories/player
Thanks,
Danny
