Forum Discussion

SoManySevens's avatar
SoManySevens
Channel Surfer
6 years ago

Roku Streaming Stick Remote Keeps Un-Pairing from Device

I have a Roku streaming stick, model 3800X, remote is RC339. Over the last few days, the remote keeps un-pairing with the device for no obvious reason. The batteries are fresh and connection seems go...
remotes
Pkumar's avatar
Pkumar
Reel Rookie
5 years ago

I started to have a similar problem since yesterday (had been working for over year). I tried the to fully disconnect the streaming stick and then connect back. The remote will work for 10-15 min and then would stop working again. 

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    5 years ago

    Pkumar 

    Thanks for the post.

    Can you please provide more information about the issue you are experiencing? What Roku model device are you using?

    With more information we will be able to assist you further.


    Thanks,
    Danny

    • Pkumar's avatar
      Pkumar
      Reel Rookie
      5 years ago

      The Roku Streaming stick is model is 3810X and remote may be RC-AL7. The remote control is able to control the TV power on/off and volume. The piece that does not work is any of the roku function