Account, payments & subscriptions

[Bsweet71]

I was charged $8.61 for Roku for Hulu LLC contacted both parties nobody knows what the charges are for. This has to be a scam but how did I get it to stop.

[Lacey2006]

I am having the same issue.  I pay for Hulu through Hulu.  That is coming out of my account as it should then comes charges for 59.99 and 44.00 for Hulu through Roku LLC. I have no subscriptions on my Roku account at all.  I can't get in touch with anyone either.  

[RokuJanadeeK]

Hi @Lacey2006,

Thank you for posting!

The best people to help you with unauthorized transactions are on our account-billing team, so getting in touch with them directly will be most efficient. Visit our Account and Billing Support page and choose the "Account, payments, and subscriptions" category. There should be an option where you can talk to one of our live representatives.

If you need further clarification and assistance, let us know.

Sincerely,
Janadee

[katybobaty]

I tried chatting with a representative and he was NO HELP.  He said that my email was changed on my account to: mailto:97310d574e3248dcb044a3d30118ddad@rokulabs.com NOTE THE DOMAIN.  Why didn't I receive an email from Roku telling me my email address was changed....and he didn't seem to be at all concerned about the email domain.  No I have to call the CSR support line and go through explaining all of this again and try to figure out why I continue getting charged.

[RokuCarly · Accepted solution]

We appreciate you joining us here at the Roku Community, @katybobaty!

Thanks for raising your concern with us and we apologize for any trouble this may have caused you. Please be aware that upon checking for the email address that you've provided above, the account was already closed. In addition, there is no option for us to suddenly change the email address associated with your Roku account with or without your consent. For future reference, kindly visit our official website to manage and secure your Roku account.

Please don't hesitate to contact our Account and Billing team regarding your concerns with your subscriptions or unrecognized charges; they would be more than willing to sort it out for you as your convenience and satisfaction are essential to us. Additionally, feel free to let us know if there's anything else we can be of assistance with. We'd be more than happy to continue doing so. 

Regards,
Carly

[RondaSmith]

I did not have hulu through roku for hulu so I would appreciate that KY money would return back into my account for the charges that I didn't purchase thank you 

[RokuJanadeeK]

Thanks for sharing these details with us. @RondaSmith,

As mentioned previously, for these charges to be effectively addressed and reimbursed as necessary, please reach out to our "Accounts and Billing" team. Kindly refer to the moderator's post above on how to do so.

We hope this helps.

Regards,
Janadee

[Dave1970]

Unrecognized Rocu for Hulu LLC charge on my debit card 

[RokuJohnB]

Hi @Dave1970,

Welcome to the Roku Community, and thanks for keeping us posted!
We suggest that you may need to reach out to our account and billing team since they're the specialized team that would best cater to your inquiry. You may refer to the link that @RokuCarly provided above.

If you need anything else, please keep us posted.

Kind regards,

John

[silkk03]

I am beening charged 17.99 and for some ruko for hulu llc that I did not authorize need my money back and that canceled