Account, payments & subscriptions

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RokuMary-F
Community Moderator
Community Moderator

Re: Unrecognized Hulu charge on my credit card (Roku for Hulu LLC)

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Hi @silkk03,

Thanks for reaching out to the Roku Community!

We understand that you are inquiring about a charge on your account.

We recommend verifying that you currently do not have any active subscriptions by logging into your Roku account online at my.roku.com and clicking Manage your subscriptions. 

Additionally, please check whether you have multiple Roku accounts

For more information about how to review unrecognized charges, you can take a look at this link: What to do if there is a charge you do not recognize | Official Roku Support

We would also highly recommend creating a Roku PIN for your account to avoid any further unwanted purchases on your Roku account in the future. For more information about using a Roku PIN, visit our Support page here: How to create, reset, or remove your Roku PIN | Official Roku Support

If you need further assistance with account and billing-related issues, please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

Hope you'll find this info useful. Let us know in case you still have any questions.

Best regards,
Roku Community Team

Mary F.
Roku Community Moderator
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