Account, payments & subscriptions

[KMMcD]

Is it accurate that if subscribing to Paramount+ via Roku, you can only access that Paramount subscription via Roku devices? And not signing in on other devices? 

[RokuReynan-L · Accepted solution]

Hi, @KMMcD.

Greetings from the Roku Community!

Thanks for reaching us about the subscription via Roku. In this case, when you purchase a subscription through Roku, it is only accessible on a Roku device linked to your Roku account.

Furthermore, you may visit this support article on how to sign in to apps on your Roku device

We hope you'll find this information helpful. Let us know if there's anything else we could further assist you.

Thanks,
Reynan

[GuysdodC]

Cancel subscription 

[RokuReynan-L · Accepted solution]

Hi, @GuysdodC.

Greetings from the Roku Community!

We understand that you wanted to cancel your subscription. We're here to help.

Here are the steps to cancel a subscription:

1. Go to my.roku.com/subscriptions
2. Under Active subscriptions, select the subscription you want to cancel. 
3. Select Manage subscription and then select Turn off auto-renew.
   Turning off auto-renew means you've canceled your subscription and you will not be billed for it in the future.

Furthermore, you may visit this support article on how to manage or cancel subscriptions through Roku

We hope you'll find this information helpful. Let us know if there's anything else we could further assist you.

Thanks,
Reynan

[Lionheart_gjs]

That is a good reason not to sign up through Roku directly. I lost my ability to login to Paramount Plus other than through Roku. Before I was able to use any device including my laptop.  REALLY ROKU. No more signups for me using Roku.  Dumb idea on your part.

[RokuRhea-V · Accepted solution]

Welcome! @Lionheart_gjs 

I'm glad you brought up this issue with us! I'm here to help.

Subscribing directly through Roku allows you to manage all your subscriptions in one place. However, please note that you can only watch content on a Roku device or the Roku mobile app. If you prefer to access Paramount Plus content on various devices, such as a Roku, laptop, phone, or other streaming devices, you can choose to subscribe directly through the standalone app.

If you're having trouble logging into your Paramount Plus account, don’t worry! Just reach out to Paramount Plus Support, and they’ll be happy to help you get back on track.
Thanks,

Roku Community Team

[Lionheart_gjs]

Thank you for your reply and suggestions.  However, putting my Roku App on my laptop or  other than TVs could potentially weaken privacy security on those devices.  As stated in your privacy policies, you have access to a lot of information and you share it with others.  If Roku and other applications would not watch our personal activities and share them with others, it would be a more secure system for all of us. Seriously, privacy is what we all want.  It is none of your business what we watch, comment in our social programs or what we think.  Just provide the service of offering good movies for us to enjoy without having a someone watching over our shoulders.

As stated in your security policies, you share information with other institutions in countries where you offer your service, who are not bound by US privacy laws.  That is a dangerous road for us all.

[Khalil16]

Please close my account. 

[HDMIGuy]

@Khalil16 This is a support forum.  You can not close an account here.  To close a Roku account login to your Roku account on a computer and proceed from there.  If it is a Paramount Plus account you wish to close contact Paramount Plus at the link provided in the post above.