Account, payments & subscriptions

[BLANCAGZ]

I recently noticed that I am being charged $8.65 a month for a Peacock subscription. When I navigate to my subscription page, I do not show any active peacock subscriptions. I dont know how to stop this charge. The latest charge was cleared on 2.28. Additionally, I am seeing another charge for $5.40 charged on 2.12 but I have zero idea what this re-occuring charge is for. As of today, I have zero subscriptions on Roku yet I continue to be charged. 

[HDMIGuy]

@BLANCAGZ Is it possible you have a second Roku account using a different email?

[RokuRhea-V · Accepted solution]

Hey @BLANCAGZ 

Thanks for posting here! 

It looks like you’re having a hard time figuring out the charge on your account. I'm here to help! 

Give this a try: Check to make sure your subscription details and the account linked to your Roku device are correct. You can do this on your Roku device by navigating to Home > Settings > System > About. Furthermore, visit our support article on how to manage or cancel subscriptions through Roku.

If you have any other concerns, please reach out.

Thanks,

Roku Community Team