RokuMary-F
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Joined 5 years ago
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Re: Frankenstein 1931 and Return of Dracula 1953 - Scratchy Noise
Hey there! ad34754932 We’d like to take a closer look at the audio issue you’re experiencing with Frankenstein (1931) and Return of Dracula (1953). If possible, could you send us a short video showing what’s happening? That could help us figure out what’s going on. Looking forward to your update! Thank you! Roku Community TeamRe: Soundbar SE remotes will not turn the TV off
Hey thereGinger321! Saw that you had a question about using the remote with your Roku Streambar SE. Just a few quick questions to help us better understand the issue: Have you been able to turn off the TV before without any problems? Are you using the Roku remote that came with your Streambar SE? What’s the make and model of your TV? In most cases, this can be fixed by enabling the CEC setting on your TV. This allows your Roku Streambar SE and your TV to communicate with each other, so you can use your Roku remote to power the TV on/off or adjust volume, or even use your TV remote to control the Streambar SE. You can check out this Support article for more details on setting up the Roku remote. Let us know your setup, and we’ll be able to help from there! Thank you! Roku Community TeamRe: Getting an “upgrade to watch” message after episode 1
Hey there, Terry28! Saw your question about getting an “upgrade to watch” message after episode 1. We’d like to help figure out what’s going on. Could you let us know which app you're seeing this in, and the specific show or content you're trying to stream? The more details you can share, the quicker we can take a look and help sort it out. Looking forward to your reply! Thank you! Roku Community TeamRe: Quick launch button stopped quick launching on Roku Pro V2 remote
Hi chaybee1, Thanks for posting in the Roku Community! Congratulations on your new Roku Voice Remote Pro 2nd Edition! 🚀 With this latest Roku feature: the Quick Launch rocket button, you can assign fast access to your favorite apps, settings, and voice commands. For reference, this is how the new quick launch button will appear on TVs. The first two tiles represent the updated versions of personalized shortcuts. The added benefit is that you no longer have to memorize what the 1 and 2 buttons correspond to. To learn more about the Quick Launch feature, including which players support it, check out our helpful article here: Quick Launch Feature Article. Your feedback is extremely important to us as we continuously work to enhance and improve your Roku experience. Please don't hesitate to reach out if you have any questions, suggestions, or feedback. Happy streaming with your new Roku Voice Remote Pro 2nd Edition! Best regards, Roku Community Team
